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Criminal Complaints Filed with CFPB Criminal Complaints by Consumers  Identity theft / Fraud / Embezzlement Complaint by Consumer Complaints by Company Company Name 2011 2012 2013 2014 2015 2016 2017 Total Capital One 31 226 182 251 322 362 62 1436 Citibank 24 147 157 188 251 479 58 1304 JPMorgan Chase & Co. 35 129 131 145 182 282 43 947 Bank of America 12 129 98 127 165 202 58 791 Synchrony Financial 3 73 98 136 167 202 62 741 Amex 7 61 51 96 96 129 18 458 Discover 11 50 53 59 88 122 38 421 Barclays PLC 4 27 42 62 114 130 23 402 Wells Fargo & Company 6 46 40 58 71 132 30 383 U.S. Bancorp 4 28 22 56 58 58 10 236 TD Bank US Holding Company 1 1 9 34 28 50 10 133 USAA Savings 5 15 10 12 15 47 7 111 HSBC North America Holdings Inc. 6 12 24 24 15 2 83 PayPal Holdings, Inc. 6 10 23 25 1 65 Comerica 2 2 14 18 11 2 49 PNC Bank N.A. 1 5 3 9 11 14 2 45 Fifth Third Financial Corporation 13 3 7 13 5 3 44 Navy FCU 3 3 9 13 11 5 44 First National Bank of Omaha 1 2 5 8 9 10 6 41 SunTrust Banks, Inc. 2 3 4 4 8 13 2 36 Encore Capital Group 3 7 7 6 23 BB&T Financial 2 1 3 7 7 20 Alliance Data Card Services 2 14 16 Citizens Financial Group, Inc. 2 5 7 2 16 Continental Finance Company, LLC 2 6 7 15 BBVA Compass 1 3 1 3 6 14 Regions Financial Corporation 1 3 2 2 2 2 1 13 State Farm Bank 2 3 2 6 13 Synovus Bank 1 1 2 8 12 First Niagara Bank 2 3 2 3 1 11 Santander Bank US 1 1 3 4 1 1 11 Pentagon FCU 2 1 5 2 10 Resurgent Capital Services L.P. 2 2 2 3 1 10 Colony Brands, Inc. 9 9 Equifax 1 3 3 2 9 KeyCorp 3 2 3 1 9 NetSpend Corporation,  a TSYS Company 1 1 5 1 8 Banco Popular de Puerto Rico 1 4 2 7 BMO Harris 2 4 1 7 Sterling Jewelers Inc. 1 5 1 7 Atlanticus Services Corporation 1 2 3 6 Bank of the West 2 1 3 6 Experian 3 3 6 M&T Bank Corporation 1 1 1 2 1 6 Army and Air Force Exchange Service 2 1 2 5 IMC Capital, LLC 5 5 Portfolio Recovery Associates, Inc. 1 2 2 5 TransUnion Intermediate Holdings, Inc. 3 1 1 5 UMB Bank 2 1 1 1 5 Cavalry Investments, LLC 2 2 4 Commerce Bank 1 1 2 4 FirstMerit Bank 1 1 1 1 4 OneMain Financial Holdings, LLC 1 1 1 1 4 Altisource Portfolio Solutions, S.à r.l. 1 1 1 3 Empowerment Ventures, LLC 1 2 3 First National Collection Bureau, Inc. 2 1 3 IBERIABANK 1 2 3 Total Card, Inc. 3 3 Union Bank 1 1 1 3 Banco Popular North America 1 1 2 Boeing Employees' Credit Union 1 1 2 Charles Schwab Bank 2 2 Conn's, Inc. 2 2 E*Trade Bank 1 1 2 Expert Global Solutions, Inc. 1 1 2 Flurish Inc. 1 1 2 Marlette Funding, LLC 2 2 New Century Financial Services, Inc. 1 1 2 People's United Bank 2 2 SquareTwo Financial Corporation 1 1 2 TCF National Bank 1 1 2 Webster Bank 1 1 2 Ad Astra Recovery Services Inc 1 1 Allied Interstate LLC 1 1 Ally Financial Inc. 1 1 Apple Law Group, Inc. 1 1 Aqua Finance Inc 1 1 Associated Bank 1 1 Automatic Data Processing, Inc. 1 1 Avant Credit Corporation 1 1 Banco Santander Puerto Rico 1 1 BancorpSouth Bank 1 1 Bank of China USA 1 1 BNY Mellon 1 1 BOK Financial Corp 1 1 Bursey & Associates, P.C. 1 1 CAC Financial Corp 1 1 Capital Management Services, LP 1 1 Central Portfolio Control Inc. 1 1 CL Holdings, LLC 1 1 Commonwealth Financial Systems, Inc. 1 1 Consumer Asset Management (Texas) 1 1 Convergent Resources, Inc. 1 1 Credit Card Receivables Fund Incorporated 1 1 Credit Corp Solutions Inc. 1 1 Denovus Corporation, Ltd. 1 1 Dynamic Recovery Solutions, LLC 1 1 Echelon Financial, Inc. 1 1 Enova International, Inc. 1 1 EOS Holdings, Inc. 1 1 Equitable Acceptance Corporation 1 1 ERC 1 1 Evans Law Associates, P.C. 1 1 Fidelity National Information Services, Inc. (FNIS) 1 1 Financial Credit Service, Inc. 1 1 First Citizens BancShares, Inc. 1 1 First Data Corporation 1 1 FirstBank of Puerto Rico 1 1 FirstSource Advantage, LLC 1 1 Ford Motor Credit Company 1 1 Frederick J. Hanna & Associates, P.C. (closed) 1 1 FRIC HOLDING CORPORATION 1 1 Fulton Friedman & Gullace LLP 1 1 GC Services Limited Partnership 1 1 GCFS, Inc. 1 1 GreenSky Trade Credit, LLC 1 1 Gryphon Corp 1 1 Halsted Financial Services, LLC. 1 1 Heartland Payment Systems 1 1 Henley, Lotterhos & Henley, PLLC 1 1 Integrity Solution Services, Inc. 1 1 Investment Retrievers, Inc. 1 1 Investors Bank 1 1 Legal Prevention Services, LLC. 1 1 LexisNexis 1 1 Liberty Holdings, LLC 1 1 LTD Financial Services, L.P. 1 1 Marauder Corporation 1 1 Mark A. Kirkorsky, PC 1 1 MoneyGram 1 1 Morgan Stanley 1 1 Mullooly Jeffrey Rooney & Flynn 1 1 Nelson Cruz & Associates LLC 1 1 New York Community Bank 1 1 Ocwen 1 1 P&B Capital Group, LLC 1 1 Pinnacle Credit Services, LLC 1 1 Pressler & Pressler, LLP 1 1 Quicken Loans 1 1 Rausch, Sturm, Israel, Enerson & Hornik, LLC 1 1 Real Time Resolutions 1 1 RJM Acquisitions LLC (Closed) 1 1 Robert W. Warner & Associates, P.C. 1 1 Santander Consumer USA Holdings Inc 1 1 SchoolsFirst Federal Credit Union 1 1 Second Round Limited Partnership 1 1 The Bureaus, Inc. 1 1 The Huntington National Bank 1 1 Tidewater Finance Company 1 1 Toyota Motor Credit Corporation 1 1 Troy Capital, LLC 1 1 Trustmark Corporation 1 1 Universal Fidelity LP 1 1 URS Holding, LLC 1 1 Xoom 1 1 Zakheim Law Group, P.A. 1 1 Zions Bancorporation 1 1 Grand Total 152 990 962 1407 1785 2438 470 8204

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