CFPB Consumer Complaints
Top-10 Complaints by Company Consumer Complaint History Consumer Complaint by Product by Company
Discription of Consumer Complaint Issues Consumer Complaint Response HistoryCompany Responses Shared Publicly 
CFPB Consumer Complaint "Closed Responses" all Companies
Summary of All Closed ResponsesClosedClosed w/ExplanationClosed w/Monetary ReliefClosed w/Non-Monetary Relief
Closed w/ReliefClosed w-o/ReliefUntimely Response Disputes of Company ResponsesCriminal Complaints by Consumers
CFPB Consumer Mortgage Complaints
Top-10 Mortgage Complaints by CompanyMortgage ComplaintsMortgage Complaint Responses Mortgage Public Responses  
Company Mortgage Responses Shared PubliclyAnalysis of Company Responses to Mortgage Issues
Site Information Pages
Home PageCredit Discrimination GuidelinesCFPB Consumer Complaint WebsiteContact Us
Criminal Complaints Filed with CFPB
Criminal Complaint by ConsumerCriminal Complaint - Company ResponseCriminal Complaint-Company Public ResponseCriminal Complaint-Dispute_by_ConsumerTop-10 Disputed Criminal Complaints by CompanyCFPB Complaints Referred Referred to Other Agencies
 
Top-10 Company Responses to Criminal Complaints that were Disputed by Consumers 
Identity theft / Fraud / Embezzlement Complaint by Consumer
Dispute of Company Response by Consumer
Company Name 2011 2012 2013 2014 2015 2016 2017 Total
Capital One 3 53 24 32 51 77 5 245
JPMorgan Chase & Co 1 27 34 35 49 64 10 220
Citibank 3 27 27 26 55 50 7 195
Bank of America   30 28 33 39 49 7 186
Synchrony Financial   8 14 13 29 41 9 114
Amex 1 15 8 20 24 25 3 96
Wells Fargo & Company Total 1 11 8 10 17 31 5 83
Discover Total   9 13 9 17 21 5 74
Barclays PLC Total 1 2 10 9 21 25 1 69
U.S. Bancorp Total 1 7 5 13 10 12 3 51
Grand Total 11 189 171 200 312 395 55 1333
Source: CFPB Complaint Database and CFPBComplaintMonitor.Org Website
(Click Here to see Responses to Consumers from each "Company".)
 
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