CFPB Consumer Complaints
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CFPB Consumer Mortgage Complaints
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COMPANY PUBLIC RESPONSE AND CLOSE WITH EXPLANATION RESPONSE.
Responses  to 743,427 Mortgage Complaints (No Public Response to 94.06% of Consumer Complaints.)
Row Labels 2011 2012 2013 2014 2015 2016 2017 Total Percent
Company believes complaint caused principally by actions of third party outside the control or direction of the company 3 1179 1042 171 2395 0.32%
Company believes complaint is the result of an isolated error 2 730 1240 184 2156 0.29%
Company believes complaint relates to a discontinued policy or procedure 22 16 2 40 0.01%
Company believes complaint represents an opportunity for improvement to better serve consumers 371 507 101 979 0.13%
Company believes it acted appropriately as authorized by contract or law 2 41 11459 16458 3669 31629 4.25%
Company believes the complaint is the result of a misunderstanding 1 1 988 1514 329 2833 0.38%
Company can't verify or dispute the facts in the complaint 1 4 866 512 88 1471 0.20%
Company chooses not to provide a public response 3 67 45011 7395 52476 7.06%
Company disputes the facts presented in the complaint 2 1072 1257 296 2627 0.35%
Company has responded to the consumer and the CFPB and chooses not to provide a public response 10 24 69600 14553 84187 11.32%
blank (No Public Response or Explanation) 2540 72402 108219 152957 106869 91996 27651 562634 75.68%
Grand Total 2540 72402 108226 153087 168591 191537 47044 743427 100.00%
 
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