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Criminal Complaints Filed with CFPB Criminal Complaints by Consumers  Identity theft / Fraud / Embezzlement Complaint by Consumer  Public Response by Company Company Name 2011 2012 2013 2014 2015 2016 2017 Total Ad Astra Recovery Services Inc (blank) 1 1 Ad Astra Recovery Services Inc Total 1 1 Alliance Data Card Services (blank) 2 14 16 Alliance Data Card Services Total 2 14 16 Allied Interstate LLC (blank) 1 1 Allied Interstate LLC Total 1 1 Ally Financial Inc. (blank) 1 1 Ally Financial Inc. Total 1 1 Altisource Portfolio Solutions, S.à r.l. Company believes it acted appropriately as authorized by contract or law 1 1 Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 1 1 Altisource Portfolio Solutions, S.à r.l. Total 1 1 1 3 Amex (blank) 7 61 51 96 96 129 18 458 Amex Total 7 61 51 96 96 129 18 458 Apple Law Group, Inc. (blank) 1 1 Apple Law Group, Inc. Total 1 1 Aqua Finance Inc Company believes complaint is the result of an isolated error 1 1 Aqua Finance Inc Total 1 1 Army and Air Force Exchange Service Company believes it acted appropriately as authorized by contract or law 1 1 Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 2 1 3 Army and Air Force Exchange Service Total 2 1 2 5 Associated Bank (blank) 1 1 Associated Bank Total 1 1 Atlanticus Services Corporation Company believes it acted appropriately as authorized by contract or law 1 3 4 Company can't verify or dispute the facts in the complaint 1 1 (blank) 1 1 Atlanticus Services Corporation Total 1 2 3 6 Automatic Data Processing, Inc. (blank) 1 1 Automatic Data Processing, Inc. Total 1 1 Avant Credit Corporation (blank) 1 1 Avant Credit Corporation Total 1 1 Banco Popular de Puerto Rico Company chooses not to provide a public response 2 2 (blank) 1 4 5 Banco Popular de Puerto Rico Total 1 4 2 7 Banco Popular North America Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 1 1 Banco Popular North America Total 1 1 2 Banco Santander Puerto Rico (blank) 1 1 Banco Santander Puerto Rico Total 1 1 BancorpSouth Bank (blank) 1 1 BancorpSouth Bank Total 1 1 Bank of America Company chooses not to provide a public response 104 22 126 Company has responded to the consumer and the CFPB and chooses not to provide a public response 180 54 234 (blank) 12 129 98 127 61 4 431 Bank of America Total 12 129 98 127 165 202 58 791 Bank of China USA (blank) 1 1 Bank of China USA Total 1 1 Bank of the West Company has responded to the consumer and the CFPB and chooses not to provide a public response 3 3 (blank) 2 1 3 Bank of the West Total 2 1 3 6 Barclays PLC Company chooses not to provide a public response 93 14 107 Company has responded to the consumer and the CFPB and chooses not to provide a public response 114 21 135 (blank) 4 27 42 62 21 2 2 160 Barclays PLC Total 4 27 42 62 114 130 23 402 BB&T Financial Company chooses not to provide a public response 6 1 7 Company has responded to the consumer and the CFPB and chooses not to provide a public response 6 6 (blank) 2 1 3 1 7 BB&T Financial Total 2 1 3 7 7 20 BBVA Compass (blank) 1 3 1 3 6 14 BBVA Compass Total 1 3 1 3 6 14 BMO Harris Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 2 4 6 BMO Harris Total 2 4 1 7 BNY Mellon (blank) 1 1 BNY Mellon Total 1 1 Boeing Employees' Credit Union (blank) 1 1 2 Boeing Employees' Credit Union Total 1 1 2 BOK Financial Corp (blank) 1 1 BOK Financial Corp Total 1 1 Bursey & Associates, P.C. Company believes it acted appropriately as authorized by contract or law 1 1 Bursey & Associates, P.C. Total 1 1 CAC Financial Corp (blank) 1 1 CAC Financial Corp Total 1 1 Capital Management Services, LP Company chooses not to provide a public response 1 1 Capital Management Services, LP Total 1 1 Capital One (blank) 31 226 182 251 322 362 62 1436 Capital One Total 31 226 182 251 322 362 62 1436 Cavalry Investments, LLC (blank) 2 2 4 Cavalry Investments, LLC Total 2 2 4 Central Portfolio Control Inc. Company chooses not to provide a public response 1 1 Central Portfolio Control Inc. Total 1 1 Charles Schwab Bank (blank) 2 2 Charles Schwab Bank Total 2 2 Citibank Company chooses not to provide a public response 202 32 234 Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 447 58 506 (blank) 24 147 157 188 48 564 Citibank Total 24 147 157 188 251 479 58 1304 Citizens Financial Group, Inc. (blank) 2 5 7 2 16 Citizens Financial Group, Inc. Total 2 5 7 2 16 CL Holdings, LLC Company believes it acted appropriately as authorized by contract or law 1 1 CL Holdings, LLC Total 1 1 Colony Brands, Inc. Company believes it acted appropriately as authorized by contract or law 7 7 Company can't verify or dispute the facts in the complaint 1 1 (blank) 1 1 Colony Brands, Inc. Total 9 9 Comerica (blank) 2 2 14 18 11 2 49 Comerica Total 2 2 14 18 11 2 49 Commerce Bank (blank) 1 1 2 4 Commerce Bank Total 1 1 2 4 Commonwealth Financial Systems, Inc. (blank) 1 1 Commonwealth Financial Systems, Inc. Total 1 1 Conn's, Inc. (blank) 2 2 Conn's, Inc. Total 2 2 Consumer Asset Management (Texas) Company believes the complaint is the result of a misunderstanding 1 1 Consumer Asset Management (Texas) Total 1 1 Continental Finance Company, LLC Company believes complaint caused principally by actions of third party outside the control or direction of the company 1 1 Company chooses not to provide a public response 5 5 Company has responded to the consumer and the CFPB and chooses not to provide a public response 6 6 (blank) 2 1 3 Continental Finance Company, LLC Total 2 6 7 15 Convergent Resources, Inc. (blank) 1 1 Convergent Resources, Inc. Total 1 1 Credit Card Receivables Fund Incorporated (blank) 1 1 Credit Card Receivables Fund Incorporated Total 1 1 Credit Corp Solutions Inc. Company believes it acted appropriately as authorized by contract or law 1 1 Credit Corp Solutions Inc. Total 1 1 Denovus Corporation, Ltd. (blank) 1 1 Denovus Corporation, Ltd. Total 1 1 Discover (blank) 11 50 53 59 88 122 38 421 Discover Total 11 50 53 59 88 122 38 421 Dynamic Recovery Solutions, LLC (blank) 1 1 Dynamic Recovery Solutions, LLC Total 1 1 E*Trade Bank (blank) 1 1 2 E*Trade Bank Total 1 1 2 Echelon Financial, Inc. (blank) 1 1 Echelon Financial, Inc. Total 1 1 Empowerment Ventures, LLC (blank) 1 2 3 Empowerment Ventures, LLC Total 1 2 3 Encore Capital Group (blank) 3 7 7 6 23 Encore Capital Group Total 3 7 7 6 23 Enova International, Inc. Company can't verify or dispute the facts in the complaint 1 1 Enova International, Inc. Total 1 1 EOS Holdings, Inc. (blank) 1 1 EOS Holdings, Inc. Total 1 1 Equifax (blank) 1 3 3 2 9 Equifax Total 1 3 3 2 9 Equitable Acceptance Corporation Company believes it acted appropriately as authorized by contract or law 1 1 Equitable Acceptance Corporation Total 1 1 ERC (blank) 1 1 ERC Total 1 1 Evans Law Associates, P.C. (blank) 1 1 Evans Law Associates, P.C. Total 1 1 Experian Company has responded to the consumer and the CFPB and chooses not to provide a public response 3 3 (blank) 3 3 Experian Total 3 3 6 Expert Global Solutions, Inc. (blank) 1 1 2 Expert Global Solutions, Inc. Total 1 1 2 Fidelity National Information Services, Inc. (FNIS) Company chooses not to provide a public response 1 1 Fidelity National Information Services, Inc. (FNIS) Total 1 1 Fifth Third Financial Corporation (blank) 13 3 7 13 5 3 44 Fifth Third Financial Corporation Total 13 3 7 13 5 3 44 Financial Credit Service, Inc. (blank) 1 1 Financial Credit Service, Inc. Total 1 1 First Citizens BancShares, Inc. (blank) 1 1 First Citizens BancShares, Inc. Total 1 1 First Data Corporation (blank) 1 1 First Data Corporation Total 1 1 First National Bank of Omaha Company believes it acted appropriately as authorized by contract or law 2 2 Company disputes the facts presented in the complaint 1 1 (blank) 1 2 5 8 6 10 6 38 First National Bank of Omaha Total 1 2 5 8 9 10 6 41 First National Collection Bureau, Inc. Company believes it acted appropriately as authorized by contract or law 1 1 2 (blank) 1 1 First National Collection Bureau, Inc. Total 2 1 3 First Niagara Bank (blank) 2 3 2 3 1 11 First Niagara Bank Total 2 3 2 3 1 11 FirstBank of Puerto Rico (blank) 1 1 FirstBank of Puerto Rico Total 1 1 FirstMerit Bank (blank) 1 1 1 1 4 FirstMerit Bank Total 1 1 1 1 4 FirstSource Advantage, LLC (blank) 1 1 FirstSource Advantage, LLC Total 1 1 Flurish Inc. Company believes it acted appropriately as authorized by contract or law 1 1 (blank) 1 1 Flurish Inc. Total 1 1 2 Ford Motor Credit Company (blank) 1 1 Ford Motor Credit Company Total 1 1 Frederick J. Hanna & Associates, P.C. (closed) (blank) 1 1 Frederick J. Hanna & Associates, P.C. (closed) Total 1 1 FRIC HOLDING CORPORATION (blank) 1 1 FRIC HOLDING CORPORATION Total 1 1 Fulton Friedman & Gullace LLP (blank) 1 1 Fulton Friedman & Gullace LLP Total 1 1 GC Services Limited Partnership (blank) 1 1 GC Services Limited Partnership Total 1 1 GCFS, Inc. Company disputes the facts presented in the complaint 1 1 GCFS, Inc. Total 1 1 GreenSky Trade Credit, LLC (blank) 1 1 GreenSky Trade Credit, LLC Total 1 1 Gryphon Corp (blank) 1 1 Gryphon Corp Total 1 1 Halsted Financial Services, LLC. (blank) 1 1 Halsted Financial Services, LLC. Total 1 1 Heartland Payment Systems (blank) 1 1 Heartland Payment Systems Total 1 1 Henley, Lotterhos & Henley, PLLC (blank) 1 1 Henley, Lotterhos & Henley, PLLC Total 1 1 HSBC North America Holdings Inc. (blank) 6 12 24 24 15 2 83 HSBC North America Holdings Inc. Total 6 12 24 24 15 2 83 IBERIABANK Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 1 1 2 IBERIABANK Total 1 2 3 IMC Capital, LLC (blank) 5 5 IMC Capital, LLC Total 5 5 Integrity Solution Services, Inc. (blank) 1 1 Integrity Solution Services, Inc. Total 1 1 Investment Retrievers, Inc. (blank) 1 1 Investment Retrievers, Inc. Total 1 1 Investors Bank Company chooses not to provide a public response 1 1 Investors Bank Total 1 1 JPMorgan Chase & Co. (blank) 35 129 131 145 182 282 43 947 JPMorgan Chase & Co. Total 35 129 131 145 182 282 43 947 KeyCorp (blank) 3 2 3 1 9 KeyCorp Total 3 2 3 1 9 Legal Prevention Services, LLC. (blank) 1 1 Legal Prevention Services, LLC. Total 1 1 LexisNexis (blank) 1 1 LexisNexis Total 1 1 Liberty Holdings, LLC (blank) 1 1 Liberty Holdings, LLC Total 1 1 LTD Financial Services, L.P. (blank) 1 1 LTD Financial Services, L.P. Total 1 1 M&T Bank Corporation (blank) 1 1 1 2 1 6 M&T Bank Corporation Total 1 1 1 2 1 6 Marauder Corporation (blank) 1 1 Marauder Corporation Total 1 1 Mark A. Kirkorsky, PC (blank) 1 1 Mark A. Kirkorsky, PC Total 1 1 Marlette Funding, LLC Company has responded to the consumer and the CFPB and chooses not to provide a public response 2 2 Marlette Funding, LLC Total 2 2 MoneyGram (blank) 1 1 MoneyGram Total 1 1 Morgan Stanley (blank) 1 1 Morgan Stanley Total 1 1 Mullooly Jeffrey Rooney & Flynn (blank) 1 1 Mullooly Jeffrey Rooney & Flynn Total 1 1 Navy FCU Company believes complaint is the result of an isolated error 1 1 Company believes it acted appropriately as authorized by contract or law 8 11 1 20 Company can't verify or dispute the facts in the complaint 2 2 Company disputes the facts presented in the complaint 1 1 (blank) 3 3 9 1 4 20 Navy FCU Total 3 3 9 13 11 5 44 Nelson Cruz & Associates LLC Company can't verify or dispute the facts in the complaint 1 1 Nelson Cruz & Associates LLC Total 1 1 NetSpend Corporation,  a TSYS Company Company believes it acted appropriately as authorized by contract or law 1 5 1 7 (blank) 1 1 NetSpend Corporation,  a TSYS Company Total 1 1 5 1 8 New Century Financial Services, Inc. Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 1 1 New Century Financial Services, Inc. Total 1 1 2 New York Community Bank (blank) 1 1 New York Community Bank Total 1 1 Ocwen (blank) 1 1 Ocwen Total 1 1 OneMain Financial Holdings, LLC (blank) 1 1 1 1 4 OneMain Financial Holdings, LLC Total 1 1 1 1 4 P&B Capital Group, LLC (blank) 1 1 P&B Capital Group, LLC Total 1 1 PayPal Holdings, Inc. Company believes it acted appropriately as authorized by contract or law 1 1 (blank) 6 10 22 25 1 64 PayPal Holdings, Inc. Total 6 10 23 25 1 65 Pentagon FCU Company chooses not to provide a public response 4 4 Company has responded to the consumer and the CFPB and chooses not to provide a public response 2 2 (blank) 2 1 1 4 Pentagon FCU Total 2 1 5 2 10 People's United Bank (blank) 2 2 People's United Bank Total 2 2 Pinnacle Credit Services, LLC Company believes it acted appropriately as authorized by contract or law 1 1 Pinnacle Credit Services, LLC Total 1 1 PNC Bank N.A. (blank) 1 5 3 9 11 14 2 45 PNC Bank N.A. Total 1 5 3 9 11 14 2 45 Portfolio Recovery Associates, Inc. (blank) 1 2 2 5 Portfolio Recovery Associates, Inc. Total 1 2 2 5 Pressler & Pressler, LLP Company believes it acted appropriately as authorized by contract or law 1 1 Pressler & Pressler, LLP Total 1 1 Quicken Loans (blank) 1 1 Quicken Loans Total 1 1 Rausch, Sturm, Israel, Enerson & Hornik, LLC (blank) 1 1 Rausch, Sturm, Israel, Enerson & Hornik, LLC Total 1 1 Real Time Resolutions (blank) 1 1 Real Time Resolutions Total 1 1 Regions Financial Corporation Company has responded to the consumer and the CFPB and chooses not to provide a public response 2 1 3 (blank) 1 3 2 2 2 10 Regions Financial Corporation Total 1 3 2 2 2 2 1 13 Resurgent Capital Services L.P. (blank) 2 2 2 3 1 10 Resurgent Capital Services L.P. Total 2 2 2 3 1 10 RJM Acquisitions LLC (Closed) (blank) 1 1 RJM Acquisitions LLC (Closed) Total 1 1 Robert W. Warner & Associates, P.C. (blank) 1 1 Robert W. Warner & Associates, P.C. Total 1 1 Santander Bank US Company chooses not to provide a public response 4 4 Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 2 (blank) 1 1 3 5 Santander Bank US Total 1 1 3 4 1 1 11 Santander Consumer USA Holdings Inc (blank) 1 1 Santander Consumer USA Holdings Inc Total 1 1 SchoolsFirst Federal Credit Union Company believes it acted appropriately as authorized by contract or law 1 1 SchoolsFirst Federal Credit Union Total 1 1 Second Round Limited Partnership (blank) 1 1 Second Round Limited Partnership Total 1 1 SquareTwo Financial Corporation Company chooses not to provide a public response 1 1 2 SquareTwo Financial Corporation Total 1 1 2 State Farm Bank (blank) 2 3 2 6 13 State Farm Bank Total 2 3 2 6 13 Sterling Jewelers Inc. Company believes it acted appropriately as authorized by contract or law 2 1 3 (blank) 1 3 4 Sterling Jewelers Inc. Total 1 5 1 7 SunTrust Banks, Inc. Company chooses not to provide a public response 7 7 Company has responded to the consumer and the CFPB and chooses not to provide a public response 13 2 15 (blank) 2 3 4 4 1 14 SunTrust Banks, Inc. Total 2 3 4 4 8 13 2 36 Synchrony Financial Company has responded to the consumer and the CFPB and chooses not to provide a public response 170 62 232 (blank) 3 73 98 136 167 32 509 Synchrony Financial Total 3 73 98 136 167 202 62 741 Synovus Bank (blank) 1 1 2 8 12 Synovus Bank Total 1 1 2 8 12 TCF National Bank (blank) 1 1 2 TCF National Bank Total 1 1 2 TD Bank US Holding Company (blank) 1 1 9 34 28 50 10 133 TD Bank US Holding Company Total 1 1 9 34 28 50 10 133 The Bureaus, Inc. (blank) 1 1 The Bureaus, Inc. Total 1 1 The Huntington National Bank (blank) 1 1 The Huntington National Bank Total 1 1 Tidewater Finance Company (blank) 1 1 Tidewater Finance Company Total 1 1 Total Card, Inc. (blank) 3 3 Total Card, Inc. Total 3 3 Toyota Motor Credit Corporation (blank) 1 1 Toyota Motor Credit Corporation Total 1 1 TransUnion Intermediate Holdings, Inc. Company chooses not to provide a public response 1 1 Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 3 3 TransUnion Intermediate Holdings, Inc. Total 3 1 1 5 Troy Capital, LLC Company believes it acted appropriately as authorized by contract or law 1 1 Troy Capital, LLC Total 1 1 Trustmark Corporation (blank) 1 1 Trustmark Corporation Total 1 1 U.S. Bancorp Company chooses not to provide a public response 51 8 59 Company has responded to the consumer and the CFPB and chooses not to provide a public response 50 10 60 (blank) 4 28 22 56 7 117 U.S. Bancorp Total 4 28 22 56 58 58 10 236 UMB Bank Company believes complaint is the result of an isolated error 1 1 (blank) 2 1 1 4 UMB Bank Total 2 1 1 1 5 Union Bank Company has responded to the consumer and the CFPB and chooses not to provide a public response 1 1 (blank) 1 1 2 Union Bank Total 1 1 1 3 Universal Fidelity LP (blank) 1 1 Universal Fidelity LP Total 1 1 URS Holding, LLC (blank) 1 1 URS Holding, LLC Total 1 1 USAA Savings Company believes complaint is the result of an isolated error 2 5 7 Company believes complaint represents an opportunity for improvement to better serve consumers 1 9 10 Company believes it acted appropriately as authorized by contract or law 7 31 5 43 Company believes the complaint is the result of a misunderstanding 1 1 Company can't verify or dispute the facts in the complaint 2 2 (blank) 5 15 10 12 3 1 2 48 USAA Savings Total 5 15 10 12 15 47 7 111 Webster Bank (blank) 1 1 2 Webster Bank Total 1 1 2 Wells Fargo & Company Company chooses not to provide a public response 44 8 52 Company has responded to the consumer and the CFPB and chooses not to provide a public response 117 26 143 (blank) 6 46 40 58 27 7 4 188 Wells Fargo & Company Total 6 46 40 58 71 132 30 383 Xoom (blank) 1 1 Xoom Total 1 1 Zakheim Law Group, P.A. (blank) 1 1 Zakheim Law Group, P.A. Total 1 1 Zions Bancorporation (blank) 1 1 Zions Bancorporation Total 1 1 Grand Total 152 990 962 1407 1785 2438 470 8204

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