CFPB Consumer Complaints   CFPB Consumer Complaint "Closed Responses" all Companies CFPB Consumer Mortgage Complaints   Site Information Pages

Criminal Complaints Filed with CFPB     Criminal Complaints by Consumers  Identity theft / Fraud / Embezzlement Complaint by Consumer Dispute of Company Response by Consumer Company Name 2011 2012 2013 2014 2015 2016 2017 Total Alliance Data Card Services Closed with explanation 2 2 Closed with monetary relief 1 1 Alliance Data Card Services Total 3 3 Altisource Portfolio Solutions, S.à r.l. Closed with non-monetary relief 1 1 Altisource Portfolio Solutions, S.à r.l. Total 1 1 Amex Closed 1 1 Closed with explanation 5 5 17 15 22 1 65 Closed with monetary relief 1 2 1 7 1 2 14 Closed with non-monetary relief 3 1 2 1 2 9 Closed without relief 1 6 7 Amex Total 1 15 8 20 24 25 3 96 Associated Bank Closed with explanation 1 1 Associated Bank Total 1 1 Atlanticus Services Corporation Closed 1 1 2 Atlanticus Services Corporation Total 1 1 2 Avant Credit Corporation Closed with explanation 1 1 Avant Credit Corporation Total 1 1 Banco Popular de Puerto Rico Closed with explanation 1 1 Banco Popular de Puerto Rico Total 1 1 Banco Popular North America Closed with explanation 1 1 Banco Popular North America Total 1 1 Bank of America Closed 2 2 1 5 Closed with explanation 17 25 30 29 42 7 150 Closed with monetary relief 1 1 2 7 5 16 Closed with non-monetary relief 2 1 1 1 5 Closed with relief 5 5 Closed without relief 5 5 Bank of America Total 30 28 33 39 49 7 186 Bank of the West Closed with explanation 2 1 3 Bank of the West Total 2 1 3 Barclays PLC Closed with explanation 2 9 7 19 25 1 63 Closed with monetary relief 1 2 2 5 Closed without relief 1 1 Barclays PLC Total 1 2 10 9 21 25 1 69 BB&T Financial Closed with explanation 1 1 1 3 BB&T Financial Total 1 1 1 3 BBVA Compass Closed with explanation 1 2 3 Closed with monetary relief 1 1 BBVA Compass Total 1 3 4 BMO Harris Closed with explanation 1 1 2 BMO Harris Total 1 1 2 Bursey & Associates, P.C. Closed with explanation 1 1 Bursey & Associates, P.C. Total 1 1 Capital One Closed 1 1 2 Closed with explanation 26 23 25 47 72 5 198 Closed with monetary relief 4 1 5 2 1 13 Closed with non-monetary relief 3 2 2 4 11 Closed with relief 5 5 Closed without relief 2 14 16 Capital One Total 3 53 24 32 51 77 5 245 Charles Schwab Bank Closed with explanation 1 1 Charles Schwab Bank Total 1 1 Citibank Closed 1 1 Closed with explanation 14 22 24 42 28 6 136 Closed with monetary relief 3 2 2 9 18 1 35 Closed with non-monetary relief 1 2 4 4 11 Closed without relief 3 9 12 Citibank Total 3 27 27 26 55 50 7 195 Citizens Financial Group, Inc. Closed with explanation 1 1 2 Closed with monetary relief 1 1 Closed without relief 1 1 Citizens Financial Group, Inc. Total 1 1 1 1 4 Comerica Closed with explanation 2 2 Comerica Total 2 2 Commerce Bank Closed with explanation 1 1 Closed with non-monetary relief 1 1 Commerce Bank Total 1 1 2 Conn's, Inc. Closed with explanation 1 1 Conn's, Inc. Total 1 1 Continental Finance Company, LLC Closed with explanation 1 1 2 Closed with monetary relief 1 1 Continental Finance Company, LLC Total 2 1 3 Discover Closed 1 1 Closed with explanation 3 12 6 13 14 4 52 Closed with monetary relief 1 1 1 1 4 Closed with non-monetary relief 1 2 3 5 1 12 Closed with relief 1 1 Closed without relief 4 4 Discover Total 9 13 9 17 21 5 74 E*Trade Bank Closed with explanation 1 1 E*Trade Bank Total 1 1 Encore Capital Group Closed with explanation 1 1 2 Encore Capital Group Total 1 1 2 Enova International, Inc. Closed with explanation 1 1 Enova International, Inc. Total 1 1 Equifax Closed with explanation 1 1 2 Closed with non-monetary relief 1 1 Equifax Total 1 1 1 3 Experian Closed with non-monetary relief 1 1 Experian Total 1 1 Fifth Third Financial Corporation Closed with explanation 1 2 2 5 Closed with monetary relief 1 2 3 Closed with relief 1 1 Fifth Third Financial Corporation Total 2 1 2 4 9 First Citizens BancShares, Inc. Closed with explanation 1 1 First Citizens BancShares, Inc. Total 1 1 First National Bank of Omaha Closed with explanation 2 2 5 9 Closed with non-monetary relief 2 1 3 First National Bank of Omaha Total 2 2 1 2 5 12 First Niagara Bank Closed with explanation 1 1 2 First Niagara Bank Total 1 1 2 FirstSource Advantage, LLC Closed with explanation 1 1 FirstSource Advantage, LLC Total 1 1 Gryphon Corp Closed with explanation 1 1 Gryphon Corp Total 1 1 HSBC North America Holdings Inc. Closed 1 1 Closed with explanation 4 2 4 1 11 Closed with monetary relief 1 1 HSBC North America Holdings Inc. Total 5 2 4 2 13 IBERIABANK Closed with explanation 1 1 IBERIABANK Total 1 1 JPMorgan Chase & Co. Closed with explanation 10 27 34 46 60 8 185 Closed with monetary relief 5 5 1 1 1 1 14 Closed with non-monetary relief 2 2 2 3 1 10 Closed with relief 1 3 4 Closed without relief 7 7 JPMorgan Chase & Co. Total 1 27 34 35 49 64 10 220 KeyCorp Closed with explanation 3 3 KeyCorp Total 3 3 LTD Financial Services, L.P. Closed with explanation 1 1 LTD Financial Services, L.P. Total 1 1 M&T Bank Corporation Closed 1 1 M&T Bank Corporation Total 1 1 Mark A. Kirkorsky, PC Closed with explanation 1 1 Mark A. Kirkorsky, PC Total 1 1 Marlette Funding, LLC Closed with explanation 1 1 Marlette Funding, LLC Total 1 1 Mullooly Jeffrey Rooney & Flynn Closed with explanation 1 1 Mullooly Jeffrey Rooney & Flynn Total 1 1 Navy FCU Closed with explanation 1 1 1 3 Closed with non-monetary relief 1 1 Navy FCU Total 1 1 1 1 4 OneMain Financial Holdings, LLC Closed with explanation 1 1 OneMain Financial Holdings, LLC Total 1 1 PayPal Holdings, Inc. Closed with explanation 1 1 3 4 9 Closed with monetary relief 1 1 2 Closed with non-monetary relief 1 1 1 3 PayPal Holdings, Inc. Total 1 2 5 6 14 Pentagon FCU Closed with explanation 1 1 Pentagon FCU Total 1 1 PNC Bank N.A. Closed 1 1 2 Closed with explanation 1 1 1 1 4 Closed without relief 1 1 PNC Bank N.A. Total 1 1 1 2 1 1 7 Portfolio Recovery Associates, Inc. Closed with explanation 1 1 Portfolio Recovery Associates, Inc. Total 1 1 Regions Financial Corporation Closed with monetary relief 1 1 2 Closed with non-monetary relief 1 1 Regions Financial Corporation Total 1 1 1 3 Resurgent Capital Services L.P. Closed with explanation 2 2 Resurgent Capital Services L.P. Total 2 2 Santander Bank US Closed 1 1 Closed with explanation 1 1 Closed with monetary relief 1 1 Santander Bank US Total 1 2 3 Santander Consumer USA Holdings Inc Closed with explanation 1 1 Santander Consumer USA Holdings Inc Total 1 1 State Farm Bank Closed with explanation 1 2 1 4 State Farm Bank Total 1 2 1 4 Sterling Jewelers Inc. Closed 1 1 Closed with explanation 1 1 Sterling Jewelers Inc. Total 2 2 SunTrust Banks, Inc. Closed with explanation 1 1 1 1 4 Closed with non-monetary relief 1 1 Closed without relief 1 1 SunTrust Banks, Inc. Total 1 1 2 1 1 6 Synchrony Financial Closed with explanation 2 9 9 12 26 2 60 Closed with monetary relief 1 4 2 7 3 1 18 Closed with non-monetary relief 2 1 2 10 12 6 33 Closed without relief 3 3 Synchrony Financial Total 8 14 13 29 41 9 114 TD Bank US Holding Company Closed with explanation 2 3 7 5 17 Closed with monetary relief 1 1 2 Closed with non-monetary relief 1 1 3 2 7 TD Bank US Holding Company Total 3 4 8 9 2 26 Total Card, Inc. Closed with explanation 1 1 Total Card, Inc. Total 1 1 Trustmark Corporation Closed with explanation 1 1 Trustmark Corporation Total 1 1 U.S. Bancorp Closed 1 1 Closed with explanation 2 5 12 8 10 1 38 Closed with monetary relief 1 1 2 Closed with non-monetary relief 2 1 1 2 6 Closed without relief 1 3 4 U.S. Bancorp Total 1 7 5 13 10 12 3 51 Union Bank Closed with explanation 1 1 2 Union Bank Total 1 1 2 USAA Savings Closed with explanation 2 1 8 11 Closed with monetary relief 2 2 4 Closed with non-monetary relief 1 1 USAA Savings Total 2 1 2 10 1 16 Webster Bank Closed with explanation 1 1 Webster Bank Total 1 1 Wells Fargo & Company Closed 1 1 Closed with explanation 6 5 10 15 26 3 65 Closed with monetary relief 1 2 2 1 6 Closed with non-monetary relief 1 1 5 1 8 Closed without relief 1 2 3 Wells Fargo & Company Total 1 11 8 10 17 31 5 83 Xoom Closed with explanation 1 1 Xoom Total 1 1 Grand Total 12 199 196 234 365 448 68 1522

©This website was developed by JHBARNES & ASSOCIATES, LLC, as an information source for American Consumers. The primary source of the public-interest information contained in this: "Created by Consumers for Consumer'' website, is public domain information contained in the CFPB Consumer Complaint Database located at www.consumerfinance.gov/data-research/consumer-complaints. The privacy and confidentiality of the Consumer Complaint Information on this site was one of the overriding-tenants of the site developers, and no information contained on this site should be modified or altered in any way without written consent of the website owners. Please direct all questions and comments to cfpbcomplaintmonitor.org.