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Criminal Complaints Filed with CFPB   Criminal Complaints by Consumers  Identity theft / Fraud / Embezzlement Complaint by Consumer  Company Response to Consumer Company Name 2011 2012 2013 2014 2015 2016 2017 Total Ad Astra Recovery Services Inc Closed with explanation 1 1 Ad Astra Recovery Services Inc Total 1 1 Alliance Data Card Services Closed with explanation 1 4 5 Closed with monetary relief 1 1 Closed with non-monetary relief 1 9 10 Alliance Data Card Services Total 2 14 16 Allied Interstate LLC Closed with non-monetary relief 1 1 Allied Interstate LLC Total 1 1 Ally Financial Inc. Closed with explanation 1 1 Ally Financial Inc. Total 1 1 Altisource Portfolio Solutions, S.à r.l. Closed with explanation 1 1 2 Closed with non-monetary relief 1 1 Altisource Portfolio Solutions, S.à r.l. Total 1 1 1 3 Amex Closed 4 4 Closed with explanation 3 22 32 64 64 76 9 270 Closed with monetary relief 9 12 19 16 22 5 83 Closed with non-monetary relief 8 7 13 12 31 4 83 Closed with relief 2 4 83 Closed without relief 2 18 83 Amex Total 7 61 51 96 96 129 18 83 Apple Law Group, Inc. Untimely response 1 1 Apple Law Group, Inc. Total 1 1 Aqua Finance Inc Closed with explanation 1 1 Aqua Finance Inc Total 1 1 Army and Air Force Exchange Service Closed with explanation 2 1 2 5 Army and Air Force Exchange Service Total 2 1 2 5 Associated Bank Closed with explanation 1 1 Associated Bank Total 1 1 Atlanticus Services Corporation Closed 1 2 3 6 Atlanticus Services Corporation Total 1 2 3 6 Automatic Data Processing, Inc. Closed with explanation 1 1 Automatic Data Processing, Inc. Total 1 1 Avant Credit Corporation Closed with explanation 1 1 Avant Credit Corporation Total 1 1 Banco Popular de Puerto Rico Closed with explanation 4 1 5 Closed with monetary relief 1 1 2 Banco Popular de Puerto Rico Total 1 4 2 7 Banco Popular North America Closed with explanation 1 1 2 Banco Popular North America Total 1 1 2 Banco Santander Puerto Rico Closed with explanation 1 1 Banco Santander Puerto Rico Total 1 1 BancorpSouth Bank Closed with explanation 1 1 BancorpSouth Bank Total 1 1 Bank of America Closed 3 1 1 3 2 10 Closed with explanation 1 54 84 113 118 143 29 542 Closed with monetary relief 6 5 7 31 45 23 117 Closed with non-monetary relief 12 8 6 13 12 2 53 Closed with relief 1 20 21 Closed without relief 7 31 38 In progress 4 4 Untimely response 3 3 6 Bank of America Total 12 129 98 127 165 202 58 791 Bank of China USA Closed with explanation 1 1 Bank of China USA Total 1 1 Bank of the West Closed with explanation 2 1 1 4 Closed with non-monetary relief 2 2 Bank of the West Total 2 1 3 6 Barclays PLC Closed with explanation 11 28 28 69 92 14 242 Closed with monetary relief 6 9 29 32 27 4 107 Closed with non-monetary relief 5 5 13 11 3 37 Closed with relief 1 6 7 Closed without relief 3 4 7 In progress 2 2 Barclays PLC Total 4 27 42 62 114 130 23 402 BB&T Financial Closed with explanation 1 1 3 7 7 19 Closed with relief 1 1 BB&T Financial Total 2 1 3 7 7 20 BBVA Compass Closed with explanation 1 1 3 5 Closed with monetary relief 1 1 2 4 Closed with non-monetary relief 2 2 1 5 BBVA Compass Total 1 3 1 3 6 14 BMO Harris Closed with explanation 2 4 1 7 BMO Harris Total 2 4 1 7 BNY Mellon Closed with explanation 1 1 BNY Mellon Total 1 1 Boeing Employees' Credit Union Closed with explanation 1 1 Closed with monetary relief 1 1 Boeing Employees' Credit Union Total 1 1 2 BOK Financial Corp Closed with explanation 1 1 BOK Financial Corp Total 1 1 Bursey & Associates, P.C. Closed with explanation 1 1 Bursey & Associates, P.C. Total 1 1 CAC Financial Corp Closed 1 1 CAC Financial Corp Total 1 1 Capital Management Services, LP Closed 1 1 Capital Management Services, LP Total 1 1 Capital One Closed 1 6 3 1 4 15 Closed with explanation 79 114 175 240 284 38 930 Closed with monetary relief 39 45 45 33 27 3 192 Closed with non-monetary relief 16 20 30 45 51 9 171 Closed with relief 5 29 34 Closed without relief 25 57 82 In progress 12 12 Capital One Total 31 226 182 251 322 362 62 1436 Cavalry Investments, LLC Closed with explanation 2 2 Closed with non-monetary relief 2 2 Cavalry Investments, LLC Total 2 2 4 Central Portfolio Control Inc. Closed with explanation 1 1 Central Portfolio Control Inc. Total 1 1 Charles Schwab Bank Closed with explanation 1 1 Closed with monetary relief 1 1 Charles Schwab Bank Total 2 2 Citibank Closed 2 1 3 Closed with explanation 41 80 107 123 201 30 582 Closed with monetary relief 20 58 65 93 208 18 462 Closed with non-monetary relief 14 18 16 35 70 10 163 Closed with relief 11 11 22 Closed without relief 12 59 71 Untimely response 1 1 Citibank Total 24 147 157 188 251 479 58 1304 Citizens Financial Group, Inc. Closed with explanation 2 7 2 11 Closed with monetary relief 2 2 Closed with non-monetary relief 1 1 Closed without relief 2 2 Citizens Financial Group, Inc. Total 2 5 7 2 16 CL Holdings, LLC Closed with non-monetary relief 1 1 CL Holdings, LLC Total 1 1 Colony Brands, Inc. Closed 5 5 Closed with explanation 4 4 Colony Brands, Inc. Total 9 9 Comerica Closed with explanation 8 11 5 2 26 Closed with monetary relief 6 7 6 19 Closed with relief 1 2 3 Closed without relief 1 1 Comerica Total 2 2 14 18 11 2 49 Commerce Bank Closed with explanation 1 1 Closed with monetary relief 2 2 Closed with non-monetary relief 1 1 Commerce Bank Total 1 1 2 4 Commonwealth Financial Systems, Inc. Closed with explanation 1 1 Commonwealth Financial Systems, Inc. Total 1 1 Conn's, Inc. Closed with explanation 2 2 Conn's, Inc. Total 2 2 Consumer Asset Management (Texas) Closed with explanation 1 1 Consumer Asset Management (Texas) Total 1 1 Continental Finance Company, LLC Closed with explanation 1 6 7 14 Closed with monetary relief 1 1 Continental Finance Company, LLC Total 2 6 7 15 Convergent Resources, Inc. Closed with explanation 1 1 Convergent Resources, Inc. Total 1 1 Credit Card Receivables Fund Incorporated Closed 1 1 Credit Card Receivables Fund Incorporated Total 1 1 Credit Corp Solutions Inc. Closed with explanation 1 1 Credit Corp Solutions Inc. Total 1 1 Denovus Corporation, Ltd. Closed with explanation 1 1 Denovus Corporation, Ltd. Total 1 1 Discover Closed 1 1 Closed with explanation 9 29 34 61 87 27 247 Closed with monetary relief 17 13 10 7 9 1 57 Closed with non-monetary relief 11 15 20 25 7 78 Closed with relief 1 10 11 Closed without relief 10 14 24 In progress 3 3 Discover Total 11 50 53 59 88 122 38 421 Dynamic Recovery Solutions, LLC Closed with non-monetary relief 1 1 Dynamic Recovery Solutions, LLC Total 1 1 E*Trade Bank Closed with explanation 1 1 Closed with monetary relief 1 1 E*Trade Bank Total 1 1 2 Echelon Financial, Inc. Closed with monetary relief 1 1 Echelon Financial, Inc. Total 1 1 Empowerment Ventures, LLC Closed with monetary relief 1 2 3 Empowerment Ventures, LLC Total 1 2 3 Encore Capital Group Closed with explanation 2 4 4 4 14 Closed with non-monetary relief 1 3 3 2 9 Encore Capital Group Total 3 7 7 6 23 Enova International, Inc. Closed with explanation 1 1 Enova International, Inc. Total 1 1 EOS Holdings, Inc. Closed with non-monetary relief 1 1 EOS Holdings, Inc. Total 1 1 Equifax Closed with explanation 2 3 2 7 Closed with monetary relief 1 1 Closed with non-monetary relief 1 1 Equifax Total 1 3 3 2 9 Equitable Acceptance Corporation Closed with explanation 1 1 Equitable Acceptance Corporation Total 1 1 ERC Closed with non-monetary relief 1 1 ERC Total 1 1 Evans Law Associates, P.C. Untimely response 1 1 Evans Law Associates, P.C. Total 1 1 Experian Closed with explanation 2 2 4 Closed with non-monetary relief 1 1 2 Experian Total 3 3 6 Expert Global Solutions, Inc. Closed with explanation 1 1 2 Expert Global Solutions, Inc. Total 1 1 2 Fidelity National Information Services, Inc. (FNIS) Closed with explanation 1 1 Fidelity National Information Services, Inc. (FNIS) Total 1 1 Fifth Third Financial Corporation Closed with explanation 4 2 4 7 3 3 23 Closed with monetary relief 1 1 1 2 5 Closed with non-monetary relief 3 2 6 11 Closed with relief 3 3 Closed without relief 2 2 Fifth Third Financial Corporation Total 13 3 7 13 5 3 44 Financial Credit Service, Inc. Closed with explanation 1 1 Financial Credit Service, Inc. Total 1 1 First Citizens BancShares, Inc. Closed with explanation 1 1 First Citizens BancShares, Inc. Total 1 1 First Data Corporation Closed with explanation 1 1 First Data Corporation Total 1 1 First National Bank of Omaha Closed 1 1 Closed with explanation 1 2 7 6 8 6 30 Closed with monetary relief 1 1 2 4 Closed with non-monetary relief 2 2 4 Closed without relief 1 1 2 First National Bank of Omaha Total 1 2 5 8 9 10 6 41 First National Collection Bureau, Inc. Closed with explanation 2 1 3 First National Collection Bureau, Inc. Total 2 1 3 First Niagara Bank Closed with explanation 2 3 1 2 1 9 Closed with monetary relief 1 1 Closed with non-monetary relief 1 1 First Niagara Bank Total 2 3 2 3 1 11 FirstBank of Puerto Rico Closed with explanation 1 1 FirstBank of Puerto Rico Total 1 1 FirstMerit Bank Closed with explanation 1 1 1 3 Closed with relief 1 1 FirstMerit Bank Total 1 1 1 1 4 FirstSource Advantage, LLC Closed with explanation 1 1 FirstSource Advantage, LLC Total 1 1 Flurish Inc. Closed with explanation 1 1 2 Flurish Inc. Total 1 1 2 Ford Motor Credit Company Closed with explanation 1 1 Ford Motor Credit Company Total 1 1 Frederick J. Hanna & Associates, P.C. (closed) Closed with explanation 1 1 Frederick J. Hanna & Associates, P.C. (closed) Total 1 1 FRIC HOLDING CORPORATION Closed with explanation 1 1 FRIC HOLDING CORPORATION Total 1 1 Fulton Friedman & Gullace LLP Closed with explanation 1 1 Fulton Friedman & Gullace LLP Total 1 1 GC Services Limited Partnership Closed with non-monetary relief 1 1 GC Services Limited Partnership Total 1 1 GCFS, Inc. Closed with explanation 1 1 GCFS, Inc. Total 1 1 GreenSky Trade Credit, LLC Closed with monetary relief 1 1 GreenSky Trade Credit, LLC Total 1 1 Gryphon Corp Closed with explanation 1 1 Gryphon Corp Total 1 1 Halsted Financial Services, LLC. Closed with explanation 1 1 Halsted Financial Services, LLC. Total 1 1 Heartland Payment Systems Closed with explanation 1 1 Heartland Payment Systems Total 1 1 Henley, Lotterhos & Henley, PLLC Closed with non-monetary relief 1 1 Henley, Lotterhos & Henley, PLLC Total 1 1 HSBC North America Holdings Inc. Closed 1 1 2 Closed with explanation 10 22 23 13 1 69 Closed with monetary relief 1 1 2 1 2 7 Closed without relief 4 4 In progress 1 1 HSBC North America Holdings Inc. Total 6 12 24 24 15 2 83 IBERIABANK Closed with explanation 1 1 Closed with monetary relief 1 1 2 IBERIABANK Total 1 2 3 IMC Capital, LLC Untimely response 5 5 IMC Capital, LLC Total 5 5 Integrity Solution Services, Inc. Closed with explanation 1 1 Integrity Solution Services, Inc. Total 1 1 Investment Retrievers, Inc. Closed with explanation 1 1 Investment Retrievers, Inc. Total 1 1 Investors Bank Closed with explanation 1 1 Investors Bank Total 1 1 JPMorgan Chase & Co. Closed 1 1 Closed with explanation 42 99 137 162 230 28 698 Closed with monetary relief 20 18 5 14 10 1 68 Closed with non-monetary relief 13 14 3 5 42 5 82 Closed with relief 8 18 26 Closed without relief 27 36 63 In progress 9 9 JPMorgan Chase & Co. Total 35 129 131 145 182 282 43 947 KeyCorp Closed with explanation 3 2 2 1 8 Closed with monetary relief 1 1 KeyCorp Total 3 2 3 1 9 Legal Prevention Services, LLC. Closed with non-monetary relief 1 1 Legal Prevention Services, LLC. Total 1 1 LexisNexis Closed with explanation 1 1 LexisNexis Total 1 1 Liberty Holdings, LLC Closed with explanation 1 1 Liberty Holdings, LLC Total 1 1 LTD Financial Services, L.P. Closed with explanation 1 1 LTD Financial Services, L.P. Total 1 1 M&T Bank Corporation Closed 1 1 Closed with explanation 1 2 1 4 Closed with relief 1 1 M&T Bank Corporation Total 1 1 1 2 1 6 Marauder Corporation Closed with explanation 1 1 Marauder Corporation Total 1 1 Mark A. Kirkorsky, PC Closed with explanation 1 1 Mark A. Kirkorsky, PC Total 1 1 Marlette Funding, LLC Closed with explanation 2 2 Marlette Funding, LLC Total 2 2 MoneyGram Closed with explanation 1 1 MoneyGram Total 1 1 Morgan Stanley Closed with explanation 1 1 Morgan Stanley Total 1 1 Mullooly Jeffrey Rooney & Flynn Closed with explanation 1 1 Mullooly Jeffrey Rooney & Flynn Total 1 1 Navy FCU Closed with explanation 1 3 6 11 9 1 31 Closed with monetary relief 2 1 3 Closed with non-monetary relief 1 1 2 4 Closed without relief 2 2 In progress 4 4 Navy FCU Total 3 3 9 13 11 5 44 Nelson Cruz & Associates LLC Closed 1 1 Nelson Cruz & Associates LLC Total 1 1 NetSpend Corporation,  a TSYS Company Closed with explanation 1 1 5 1 8 NetSpend Corporation,  a TSYS Company Total 1 1 5 1 8 New Century Financial Services, Inc. Closed with explanation 1 1 2 New Century Financial Services, Inc. Total 1 1 2 New York Community Bank Closed with explanation 1 1 New York Community Bank Total 1 1 Ocwen Closed 1 1 Ocwen Total 1 1 OneMain Financial Holdings, LLC Closed with explanation 1 1 1 3 In progress 1 1 OneMain Financial Holdings, LLC Total 1 1 1 1 4 P&B Capital Group, LLC Closed with explanation 1 1 P&B Capital Group, LLC Total 1 1 PayPal Holdings, Inc. Closed with explanation 3 5 10 10 28 Closed with monetary relief 1 2 4 5 1 13 Closed with non-monetary relief 2 3 9 10 24 PayPal Holdings, Inc. Total 6 10 23 25 1 65 Pentagon FCU Closed with explanation 1 1 2 2 6 Closed with non-monetary relief 1 3 4 Pentagon FCU Total 2 1 5 2 10 People's United Bank Closed with explanation 2 2 People's United Bank Total 2 2 Pinnacle Credit Services, LLC Closed with explanation 1 1 Pinnacle Credit Services, LLC Total 1 1 PNC Bank N.A. Closed 1 6 7 Closed with explanation 4 2 9 10 8 1 34 Closed with non-monetary relief 1 1 Closed without relief 1 1 2 In progress 1 1 PNC Bank N.A. Total 1 5 3 9 11 14 2 45 Portfolio Recovery Associates, Inc. Closed with explanation 1 1 2 Closed with non-monetary relief 1 1 1 3 Portfolio Recovery Associates, Inc. Total 1 2 2 5 Pressler & Pressler, LLP Closed with explanation 1 1 Pressler & Pressler, LLP Total 1 1 Quicken Loans Closed with monetary relief 1 1 Quicken Loans Total 1 1 Rausch, Sturm, Israel, Enerson & Hornik, LLC Closed with explanation 1 1 Rausch, Sturm, Israel, Enerson & Hornik, LLC Total 1 1 Real Time Resolutions Closed with explanation 1 1 Real Time Resolutions Total 1 1 Regions Financial Corporation Closed with explanation 2 1 1 4 Closed with monetary relief 2 1 1 1 5 Closed with non-monetary relief 2 2 Closed without relief 1 1 2 Regions Financial Corporation Total 1 3 2 2 2 2 1 13 Resurgent Capital Services L.P. Closed with explanation 1 1 2 2 1 7 Closed with non-monetary relief 1 1 1 3 Resurgent Capital Services L.P. Total 2 2 2 3 1 10 RJM Acquisitions LLC (Closed) Closed with explanation 1 1 RJM Acquisitions LLC (Closed) Total 1 1 Robert W. Warner & Associates, P.C. Closed with explanation 1 1 Robert W. Warner & Associates, P.C. Total 1 1 Santander Bank US Closed 1 2 2 1 6 Closed with explanation 2 1 3 Closed with monetary relief 1 1 2 Santander Bank US Total 1 1 3 4 1 1 11 Santander Consumer USA Holdings Inc Closed with explanation 1 1 Santander Consumer USA Holdings Inc Total 1 1 SchoolsFirst Federal Credit Union Closed with explanation 1 1 SchoolsFirst Federal Credit Union Total 1 1 Second Round Limited Partnership Closed 1 1 Second Round Limited Partnership Total 1 1 SquareTwo Financial Corporation Closed with explanation 1 1 2 SquareTwo Financial Corporation Total 1 1 2 State Farm Bank Closed with explanation 1 1 2 4 8 Closed with monetary relief 1 1 Closed with non-monetary relief 1 2 3 Closed without relief 1 1 State Farm Bank Total 2 3 2 6 13 Sterling Jewelers Inc. Closed 1 1 Closed with explanation 3 1 4 Closed with monetary relief 1 1 Closed with non-monetary relief 1 1 Sterling Jewelers Inc. Total 1 5 1 7 SunTrust Banks, Inc. Closed with explanation 1 2 2 5 12 1 23 Closed with monetary relief 1 1 1 1 1 5 Closed with non-monetary relief 1 1 1 2 1 6 Closed without relief 2 2 SunTrust Banks, Inc. Total 2 3 4 4 8 13 2 36 Synchrony Financial Closed with explanation 14 59 59 69 115 22 338 Closed with monetary relief 12 20 26 20 18 3 99 Closed with non-monetary relief 12 19 51 78 69 37 266 Closed with relief 1 7 8 Closed without relief 2 28 30 Synchrony Financial Total 3 73 98 136 167 202 62 741 Synovus Bank Closed with explanation 2 8 10 Closed with monetary relief 1 1 Closed with non-monetary relief 1 1 Synovus Bank Total 1 1 2 8 12 TCF National Bank Closed with explanation 1 1 Closed with non-monetary relief 1 1 TCF National Bank Total 1 1 2 TD Bank US Holding Company Closed with explanation 4 22 19 27 6 78 Closed with monetary relief 1 2 3 4 10 1 21 Closed with non-monetary relief 3 9 5 13 3 33 Closed without relief 1 1 TD Bank US Holding Company Total 1 1 9 34 28 50 10 133 The Bureaus, Inc. Closed with explanation 1 1 The Bureaus, Inc. Total 1 1 The Huntington National Bank Closed with explanation 1 1 The Huntington National Bank Total 1 1 Tidewater Finance Company Closed with explanation 1 1 Tidewater Finance Company Total 1 1 Total Card, Inc. Closed with explanation 3 3 Total Card, Inc. Total 3 3 Toyota Motor Credit Corporation Closed with explanation 1 1 Toyota Motor Credit Corporation Total 1 1 TransUnion Intermediate Holdings, Inc. Closed with explanation 2 1 1 4 Closed with non-monetary relief 1 1 TransUnion Intermediate Holdings, Inc. Total 3 1 1 5 Troy Capital, LLC Closed with explanation 1 1 Troy Capital, LLC Total 1 1 Trustmark Corporation Closed with explanation 1 1 Trustmark Corporation Total 1 1 U.S. Bancorp Closed 1 1 Closed with explanation 6 18 43 41 38 5 151 Closed with monetary relief 3 1 7 6 7 24 Closed with non-monetary relief 6 3 6 10 13 5 43 Closed with relief 1 4 5 Closed without relief 3 9 12 U.S. Bancorp Total 4 28 22 56 58 58 10 236 UMB Bank Closed 1 1 Closed with explanation 1 1 Closed with non-monetary relief 2 1 3 UMB Bank Total 2 1 1 1 5 Union Bank Closed with explanation 1 1 1 3 Union Bank Total 1 1 1 3 Universal Fidelity LP Closed with explanation 1 1 Universal Fidelity LP Total 1 1 URS Holding, LLC Closed 1 1 URS Holding, LLC Total 1 1 USAA Savings Closed with explanation 6 7 8 5 29 3 58 Closed with monetary relief 2 3 2 7 13 27 Closed with non-monetary relief 1 2 3 5 2 13 Closed without relief 4 4 In progress 2 2 Untimely response 5 2 7 USAA Savings Total 5 15 10 12 15 47 7 111 Webster Bank Closed with explanation 1 1 2 Webster Bank Total 1 1 2 Wells Fargo & Company Closed 1 2 3 Closed with explanation 18 27 42 54 111 19 271 Closed with monetary relief 3 7 9 10 8 2 39 Closed with non-monetary relief 3 6 7 5 13 5 39 Closed with relief 4 4 Closed without relief 6 17 23 In progress 4 4 Wells Fargo & Company Total 6 46 40 58 71 132 30 383 Xoom Closed with explanation 1 1 Xoom Total 1 1 Zakheim Law Group, P.A. Closed with explanation 1 1 Zakheim Law Group, P.A. Total 1 1 Zions Bancorporation Closed with explanation 1 1 Zions Bancorporation Total 1 1 Grand Total 152 990 962 1407 1785 2438 470 8204

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