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COMPANY RESPONSES TO CFPB CONSUMER COMPLAINTS
 RESPONSE = CLOSE WITH RELIEF
Closed with relief Ranking Company 2011 2012 Total Complaints Closed with Relief
1 Bank of America 91 776 867
2 JPMorgan Chase & Co. 103 710 813
3 Citibank 144 534 678
4 Capital One 75 308 383
5 Wells Fargo & Company 20 305 325
6 Synchrony Financial 31 219 250
7 SunTrust Banks, Inc. 12 153 165
8 U.S. Bancorp 16 131 147
9 Ocwen 7 128 135
10 PNC Bank N.A. 8 115 123
11 M&T Bank Corporation 21 98 119
12 Barclays PLC 24 94 118
13 Discover 10 101 111
14 Citizens Financial Group, Inc. 5 92 97
15 Fifth Third Financial Corporation 5 78 83
16 Amex 18 63 81
17 TD Bank US Holding Company 2 62 64
18 HSBC North America Holdings Inc. 5 55 60
19 TCF National Bank 1 51 52
20 Navient Solutions, LLC. 46 46
21 BB&T Financial 6 36 42
22 Select Portfolio Servicing, Inc 1 36 37
23 Santander Bank US 2 31 33
24 KeyCorp 1 30 31
25 Regions Financial Corporation 1 28 29
26 Flagstar Bank 4 25 29
27 First National Bank of Omaha 7 20 27
28 Comerica 1 22 23
29 Union Bank 23 23
30 BBVA Compass 1 19 20
31 CIT Bank National Association 2 17 19
32 BMO Harris 3 15 18
33 Navy FCU 4 13 17
34 Ditech Financial LLC 1 15 16
35 USAA Savings 15 15
36 The Huntington National Bank 14 14
37 Specialized Loan Servicing LLC 13 13
38 Synovus Bank 10 10
39 Bank of the West 10 10
40 Banco Popular de Puerto Rico 5 4 9
41 Ally Financial Inc. 9 9
42 Pentagon FCU 2 6 8
43 Associated Bank 8 8
44 Valley National Bank 8 8
45 People's United Bank 7 7
46 Quicken Loans 6 6
47 Nationstar Mortgage 6 6
48 Seterus, Inc. 5 5
49 First Tennessee Bank 1 4 5
50 East West Bank 5 5
51 New York Community Bank 1 4 5
52 BNY Mellon 5 5
53 First Niagara Bank 5 5
54 PHH Mortgage 5 5
55 Arvest Bank 1 4 5
56 Carrington Mortgage Holdings, LLC. 4 4
57 OCC 4 4
58 FirstMerit Bank 1 3 4
59 EverBank 1 3 4
60 Sallie Mae 3 3
61 Webster Bank 3 3
62 Provident Funding 3 3
63 DHI Mortgage 2 2
64 Banco Popular North America 2 2
65 OneMain Financial Holdings, LLC 2 2
66 Astoria Bank 2 2
67 Commerce Bank 2 2
68 State Farm Bank 2 2
69 Charles Schwab Bank 1 1 2
70 Zions Bancorporation 1 1
71 First Hawaiian Bank 1 1
72 Nelnet 1 1
73 MetLife Bank 1 1
74 FirstBank 1 1
75 BankUnited 1 1
76 Deutsche Bank 1 1
77 Santander Consumer USA Holdings Inc 1 1
78 Franklin American Mortgage Company 1 1
79 Rabobank 1 1
80 FirstBank of Puerto Rico 1 1
81 Selene Finance 1 1
82 Great Lakes 1 1
83 ACS Education Services 1 1
84 Guild Mortgage 1 1
Grand Total 645 4653 5298
 
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