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COMPANY RESPONSES TO CFPB CONSUMER COMPLAINTS RESPONSE = CLOSE WITH NON-MONETARY RELIEF Overall Ranking Closed with non-monetary relief Ranking Company Name Year Complaint Received Total Closed Total Complaints 2011 2012 2013 2014 2015 2016 2017 4 1 Experian 2 1556 4770 4892 5962 994 18176 43923 6 2 TransUnion Intermediate Holdings, Inc. 134 910 2112 2404 3576 633 9769 38166 3 3 Equifax 318 2693 2906 1466 1015 393 8791 46621 1 4 Bank of America 1 2860 2493 902 1142 880 120 8398 64928 7 5 Citibank 417 546 669 929 1662 154 4377 33932 26 6 ERC 77 672 1446 748 38 2981 3798 2 7 Wells Fargo & Company 683 695 464 401 586 141 2970 52581 17 8 Encore Capital Group 204 893 781 599 103 2580 7641 23 9 Portfolio Recovery Associates, Inc. 272 705 553 529 119 2178 4860 12 10 Synchrony Financial 158 193 375 519 497 156 1898 12581 9 11 Capital One 261 294 398 276 354 51 1634 19712 5 12 JPMorgan Chase & Co. 401 450 184 223 292 44 1594 41801 13 13 U.S. Bancorp 142 237 248 402 317 80 1426 12075 59 14 Allied Interstate LLC 218 470 366 173 32 1259 1278 16 15 Amex 76 134 150 148 336 84 928 8072 19 16 Discover 81 143 183 169 209 36 821 6252 10 17 Navient Solutions, LLC. 61 209 260 118 109 8 765 16469 32 18 PayPal Holdings, Inc. 18 126 234 306 57 741 3173 21 19 TD Bank US Holding Company 36 117 134 171 189 40 687 5792 68 20 Dynamic Recovery Solutions, LLC 143 262 182 18 605 1073 27 21 AES/PHEAA 196 32 16 47 219 88 598 3723 20 22 SunTrust Banks, Inc. 49 120 144 136 122 26 597 6064 14 23 Ditech Financial LLC 16 3 339 209 6 573 11247 111 24 The CMI Group, Inc. 36 145 105 93 34 413 583 8 25 Ocwen 1 164 78 110 37 16 406 23813 33 26 USAA Savings 32 70 69 100 101 23 395 3113 110 27 Credit Protection Association, L.P. 35 121 115 99 20 390 589 75 28 Empowerment Ventures, LLC 378 4 382 1008 29 29 Fifth Third Financial Corporation 58 81 86 71 61 18 375 3599 74 30 Cavalry Investments, LLC 15 123 113 95 19 365 1016 103 31 CL Holdings, LLC 3 7 94 190 69 363 687 25 32 Barclays PLC 34 45 67 91 84 16 337 3887 47 33 PHH Mortgage 157 68 93 2 2 1 323 1797 15 34 PNC Bank N.A. 47 189 76 7 3 322 8486 171 35 Trident Asset Management, L.L.C. 36 81 87 84 17 305 326 31 36 Ally Financial Inc. 13 31 75 82 82 17 300 3196 37 37 Regions Financial Corporation 13 19 75 94 78 17 296 2721 42 38 Resurgent Capital Services L.P. 4 46 88 87 41 2 268 2103 126 39 GC Services Limited Partnership 23 51 67 65 11 217 506 225 40 Capio Partners, LLC 14 53 62 75 11 215 222 240 41 Windham Professionals 24 55 47 66 12 204 204 155 42 Conn's, Inc. 39 133 27 199 387 40 43 Navy FCU 39 11 17 37 63 13 180 2331 70 44 EOS Holdings, Inc. 71 83 21 2 177 1058 11 45 Nationstar Mortgage 64 51 3 43 8 1 170 15934 170 46 Northland Group, Inc. 16 77 67 6 166 334 43 47 KeyCorp 26 31 39 38 19 8 161 1996 270 48 Account Control Technology, Inc. 20 38 30 38 8 134 178 258 49 Van Ru Credit Corporation 20 42 35 26 5 128 187 343 50 Turning Point Solutions LLC 11 64 27 14 1 117 126 317 51 Oracle Financial Group LLC. 38 46 29 3 116 141 145 52 Performant Financial Corporation 9 39 39 20 8 115 414 347 53 Jon Barry and Associates, Inc. 21 28 48 17 114 125 63 54 The Receivable Management Services Corporation 17 22 34 31 9 113 1227 193 55 OneMain Financial Holdings, LLC 2 1 19 91 113 278 367 56 MNE Services, Inc 35 77 1 113 115 61 57 Sallie Mae 3 39 32 17 17 2 110 1251 146 58 Alliance Data Card Services 13 96 109 409 305 59 Oxford Law, LLC 17 72 13 5 107 148 60 60 TCF National Bank 17 18 20 31 17 2 105 1263 108 61 Pentagon FCU 8 22 14 24 31 6 105 612 131 62 Retrieval-Masters Creditors Bureau, Inc. 50 47 7 104 474 101 63 Alorica Inc. 14 12 41 32 3 102 696 335 64 Credit Bureau Collection Services, Inc. 11 34 29 18 9 101 131 54 65 BBVA Compass 5 16 7 28 36 8 100 1483 162 66 NRA Group, LLC 16 48 33 2 99 358 86 67 Pinnacle Credit Services, LLC 5 29 17 46 1 98 872 395 68 Stoneleigh Recovery Associates, LLC 10 36 23 22 5 96 104 400 69 Nations Recovery Center 4 29 33 21 7 94 102 350 70 The Regional Adjustment Bureau, Incorporated 18 22 23 19 10 92 124 172 71 National Enterprise Systems, Inc. 20 70 90 323 80 72 CCS Financial Services, Inc. 35 54 89 955 100 73 GM Financial 5 7 31 37 6 86 729 22 74 Select Portfolio Servicing, Inc 2 2 72 7 1 84 5656 18 75 Atlantic Credit & Finance, Inc. 3 13 24 35 7 82 7102 334 76 Gatestone & Co. International Inc. 6 25 29 16 6 82 132 391 77 HSBC North America Holdings Inc. 36 5 1 34 6 82 105 168 78 Security Finance 1 4 56 10 8 2 81 337 65 79 PennyMac Loan Services, LLC 8 14 15 31 11 1 80 1152 50 80 Media Collections, Inc 13 14 20 29 3 79 1700 466 81 CIT Bank National Association 26 33 6 8 6 79 81 113 82 I.Q. Data International, Inc. 22 21 25 10 78 577 325 83 Stonegate Mortgage Corporation 5 14 46 10 75 134 215 84 MRS BPO, L.L.C. 12 2 16 38 5 73 236 476 85 The Law Offices of Mitchell D. Bluhm & Associates 8 19 20 13 10 70 78 504 86 Accounts Receivable Management, Inc (NJ) (Closed) 22 48 70 72 251 87 Altisource Portfolio Solutions, S.à r.l. 18 31 19 1 69 196 34 88 M&T Bank Corporation 15 11 19 11 11 1 68 3074 349 89 Client Services, Inc. 11 33 14 9 1 68 124 24 90 Select Management Resources, LLC 21 36 9 66 3939 394 91 Citizens Financial Group, Inc. 29 14 6 15 2 66 104 189 92 Credence Resource Management, LLC 3 59 3 65 291 105 93 American Honda Finance Corporation 1 13 20 25 5 64 649 517 94 Professional Medical Management, Inc. 6 14 18 21 3 62 69 36 95 LTD Financial Services, L.P. 12 21 21 7 61 2882 338 96 Universal Acceptance Corporation 8 15 31 7 61 128 556 97 Santander Consumer USA Holdings Inc 15 7 11 7 21 61 63 89 98 Toyota Motor Credit Corporation 1 10 23 11 12 3 60 851 163 99 Amsher Collection Services, Inc. 7 49 3 59 346 269 100 Zwicker & Associates 10 20 22 3 3 58 179 104 101 First Data Corporation 3 18 17 18 1 57 657 237 102 R.M. Galicia, Inc. 5 21 12 17 1 56 210 41 103 Caliber Home Loans, Inc 7 11 5 8 20 4 55 2260 311 104 Adler Wallach & Associates, Inc. 4 9 14 26 1 54 143 384 105 Alpha Recovery Corp 4 14 16 16 4 54 106 505 106 Accelerated Financial Solutions, LLC 7 29 16 1 53 71 406 107 Phillips & Cohen Associates, Ltd. 11 18 12 11 52 101 123 108 AllianceOne Recievables Management 10 1 17 20 1 49 508 127 109 SquareTwo Financial Corporation 8 7 14 16 3 48 505 138 110 First Niagara Bank 16 9 19 4 48 452 95 111 Hunter Warfield, Inc. 1 18 28 47 798 91 112 Regional Management Corp. 1 5 21 18 1 46 816 286 113 The CBE Group, Inc. 20 20 6 46 165 472 114 The Affiliated Group, Inc 6 11 14 11 2 44 79 492 115 Reliant Capital Solutions, LLC 9 11 16 8 44 74 635 116 Collection Bureau of the Hudson Valley, Inc. 2 12 13 13 4 44 53 98 117 Solomon and Solomon, P.C. 3 6 15 13 6 43 773 346 118 Gold Key Credit, Inc. 4 6 4 17 12 43 125 439 119 First National Bank of Omaha 8 9 8 10 6 2 43 90 97 120 Merchants and Medical Credit Corporation, Inc. 3 3 6 24 6 42 779 536 121 ACS Education Services 39 3 42 66 254 122 Professional Finance Company, Inc. 4 14 15 7 1 41 193 321 123 Consumer Adjustment Company Incorporated 3 13 17 8 41 138 701 124 GVA Holdings, LLC 2 16 23 41 46 49 125 Hyundai Capital America 1 2 7 8 14 8 40 1722 129 126 Carrington Mortgage Holdings, LLC. 8 15 15 1 1 40 483 46 127 WAKEFIELD & ASSOCIATES, INC. 6 29 2 1 38 1883 99 128 VW Credit, Inc 2 5 6 8 15 2 38 737 136 129 Flagstar Bank 23 7 3 2 3 38 457 198 130 Ford Motor Credit Company 2 11 9 9 5 2 38 274 243 131 Bank of the West 6 9 6 3 12 2 38 202 82 132 United PanAm Financial Corp. 1 11 10 14 1 37 949 120 133 BMO Harris 21 13 1 2 37 528 144 134 Credit Acceptance Corporation 4 9 12 11 1 37 420 452 135 Dovenmuehle Mortgage Inc. 7 21 9 37 85 601 136 Worldwide Processing Group, LLC 10 26 36 57 273 137 Medical Society Business Services, Inc. 5 9 7 11 3 35 175 425 138 Paramount Recovery Systems, L.P. 2 11 11 11 35 95 544 139 Ray Klein, Inc. 5 13 8 5 4 35 64 629 140 Ascension Point Recovery Services, LLC 5 15 11 4 35 53 154 141 State Farm Bank 6 3 8 6 10 1 34 389 671 142 Red Cedar Services, Inc 15 11 6 32 49 207 143 ONLINE Information Services, Inc. 3 24 4 31 255 417 144 ARS National Services, Inc. 11 19 1 31 97 646 145 SKO Brenner American, Inc. 7 13 5 3 2 30 52 30 146 Strategic Alliances, Inc. 6 9 5 7 2 29 3249 359 147 Legal Prevention Services, LLC. 17 12 29 118 967 148 BB&T Financial 16 13 29 29 109 149 Sunrise Credit Services Inc. 5 17 3 2 27 610 156 150 PLS GROUP, INC 10 4 10 3 27 376 219 151 Monarch Recovery Holdings, Inc. 10 12 2 3 27 229 356 152 URS Holding, LLC 11 10 4 2 27 119 570 153 Banco Popular North America 1 2 1 10 10 3 27 60 933 154 Independent Recovery Resources, Inc. 1 9 11 6 27 31 57 155 The Huntington National Bank 10 10 3 2 1 26 1317 567 156 The Phoenix Recovery Group 2 3 6 15 26 61 728 157 Kramer & Frank, P.C. 3 8 9 5 1 26 44 174 158 Revenue Recovery Corporation 7 18 25 314 250 159 Provident Funding 10 14 1 25 197 318 160 R & B Corporation of Virginia 19 6 25 141 151 161 Trojan Professional Services, Inc. 7 5 11 1 24 398 498 162 RGS Financial, Inc. 12 12 24 73 656 163 JH Portfolio Debt Equities, LLC 7 10 7 24 50 803 164 CAC Financial Corp 4 16 4 24 39 139 165 SFS, Inc 1 12 2 8 23 443 216 166 Sterling Jewelers Inc. 3 8 7 4 1 23 235 275 167 State Collection Service, Inc. 4 4 11 4 23 174 368 168 Selip & Stylianou, LLP 8 11 4 23 114 378 169 Lender Live 3 17 3 23 109 496 170 Account Services Collections, Inc 1 6 5 7 4 23 73 510 171 DFC Global Corp 4 15 4 23 70 672 172 First Investors Financial Services Group, Inc. 2 4 13 2 2 23 49 749 173 Associated Bank 9 7 3 2 2 23 42 221 174 Lobel Financial Corporation 3 10 6 2 1 22 227 312 175 Senex Services Corp. 2 13 6 1 22 143 340 176 First Heritage Credit, LLC 4 9 8 1 22 127 405 177 Commerce Bank 2 9 4 6 1 22 101 622 178 American Credit Acceptance, LLC 3 4 5 9 1 22 54 106 179 Maury Cobb, Attorney at Law, LLC 8 7 5 1 21 638 336 180 Financial Asset Management Systems, Inc. 15 6 21 130 507 181 Financial Credit Network Inc 3 7 8 3 21 71 566 182 Community Choice Financial, Inc. 3 18 21 61 28 183 Seterus, Inc. 11 5 2 2 20 3629 191 184 Morgan Stanley 3 9 2 4 2 20 290 625 185 Commercial Trade, Inc. 4 11 4 1 20 54 895 186 Kansas Counselors of Kansas City, Inc. 3 5 8 4 20 33 39 187 Union Bank 4 8 3 3 1 19 2334 119 188 Unique Management Services, Inc 2 5 7 5 19 529 288 189 Rubin & Rothman, LLC 7 7 3 2 19 164 292 190 Santander Bank US 11 1 1 6 19 162 512 191 Higher Education Student Assistance Authority (HESAA) 4 2 7 3 3 19 70 541 192 E*Trade Bank 5 6 6 2 19 65 64 193 QC Holdings, Inc. 3 7 8 18 1182 530 194 Shellpoint Partners, LLC 1 4 8 4 1 18 67 730 195 MST Financial Services, L.L.C. 1 7 10 18 44 157 196 Synovus Bank 2 4 2 9 17 376 165 197 Servatus Corporation 2 8 6 1 17 346 538 198 First Tennessee Bank 4 3 5 3 2 17 65 742 199 KelKris Associates Inc 3 2 4 7 1 17 43 801 200 Focused Recovery Solutions, Inc. 3 1 1 9 3 17 39 206 201 State Employee's Credit Union 1 1 3 6 5 16 256 247 202 World Omni Financial Corp. 2 4 7 3 16 197 266 203 First Associates Loan Servicing LLC 1 14 1 16 181 277 204 ClearSpring Loan Services, Inc. 6 7 3 16 172 363 205 Colony Brands, Inc. 12 4 16 116 380 206 Kohn Law Firm S.C. 1 7 4 3 1 16 108 573 207 Collection Bureau of America Ltd. 6 8 2 16 59 631 208 Credit Corp Solutions Inc. 14 2 16 53 299 209 UMB Bank 4 7 4 15 154 331 210 Peter Roberts & Associates, Inc. 2 5 7 1 15 133 418 211 Quick Click Loans, LLC 2 5 6 2 15 97 532 212 Asset Management Professionals, LLC 2 13 15 66 891 213 Community Health Investment Company, LLC. 2 2 6 5 15 33 916 214 Allied Collection Services, Inc. (Nevada) 2 7 3 1 2 15 32 919 215 Law Offices of Robert J. Colclough, III 4 8 2 1 15 32 1112 216 Blatt, Hasenmiller, Leibsker & Moore, LLC 2 10 2 1 15 23 83 217 Terrill Outsourcing Group 7 7 14 935 179 218 Nelnet 2 2 4 3 3 14 311 187 219 V and H Portfolio 9 5 14 295 268 220 Lustig, Glaser & Wilson, P.C. 1 5 2 6 14 179 337 221 Source Receivables Management LLC 4 5 1 4 14 130 442 222 NCB Management Services, Inc. 5 5 4 14 89 460 223 Sessoms & Rogers, P.A. 1 3 5 5 14 83 506 224 Global Payments Check Services, Inc. 6 4 3 1 14 71 511 225 Aspen National Financial, Inc. 1 3 5 5 14 70 665 226 BOK Financial Corp 6 7 1 14 49 826 227 DriveTime 3 10 1 14 37 940 228 First National Bank of Pennsylvania 4 8 2 14 31 1215 229 Io, Inc. 12 2 14 20 1358 230 AmeriHome Mortgage Company, LLC 3 10 1 14 16 239 231 Valley National Bank 4 6 2 1 13 204 279 232 Merchants' Credit Guide Company 3 1 1 7 1 13 171 330 233 TekCollect Inc. 1 4 5 2 1 13 133 381 234 Professional Credit Management, Inc 4 5 4 13 107 413 235 United Revenue Corporation 4 9 13 99 427 236 Professional Recovery Management 1 10 2 13 94 428 237 Mel S. Harris and Associates, LLC 12 1 13 94 534 238 Stanislaus Credit Control Service, Inc. 1 2 9 1 13 66 554 239 LDF Holdings, LLC 13 13 63 585 240 Holloway Credit Solutions 2 4 3 4 13 58 606 241 Herbert P. Sears Co., Inc. 1 10 2 13 56 833 242 CarMax, Inc. 1 5 3 4 13 37 902 243 AMCOL Systems, Inc. 3 8 2 13 33 44 244 ResidentCollect, Inc. 2 5 5 12 1904 192 245 Lien Enforcement Inc 5 3 2 2 12 289 210 246 P&L Acquisitions LLC 11 1 12 241 229 247 Roquemore Holdings LLC 12 12 218 297 248 Rubin & Yates, LLC 12 12 156 366 249 Zions Bancorporation 4 1 3 1 2 1 12 115 432 250 First Citizens BancShares, Inc. 1 2 1 2 3 3 12 92 526 251 Financial Asset Resolution, LLC 1 11 12 67 661 252 GreenSky Trade Credit, LLC 4 4 3 1 12 50 986 253 Frederick J. Hanna & Associates, P.C. (closed) 1 4 6 1 12 28 1065 254 Asset Recovery Solutions, LLC 12 12 24 1142 255 Accurate Background 7 1 4 12 22 1143 256 Bayview Loan Servicing, LLC 4 8 12 22 1163 257 Equitable Acceptance Corporation 9 3 12 21 205 258 National Credit Services, Inc. 1 6 2 2 11 260 260 259 Minnesota Life Insurance Company 1 3 7 11 185 754 260 Astoria Bank 3 1 3 2 2 11 42 959 261 BTH Management 7 4 11 29 969 262 Eastpoint Recovery Group, Inc 3 3 4 1 11 29 1202 263 Harvard Collections, LLC 7 2 2 11 20 58 264 Quicken Loans 2 2 6 10 1281 185 265 Stearns Ventures, LLC 3 5 1 1 10 302 223 266 National Commercial Services, Inc 3 4 3 10 225 232 267 Lending Club Corporation 1 8 1 10 216 388 268 People's United Bank 2 4 3 1 10 105 399 269 Wright & Lerch Attorneys At Law 1 3 6 10 103 602 270 Modern Adjustment Bureau 4 2 4 10 56 702 271 Law Offices Howard Lee Schiff, P.C. 1 2 5 2 10 46 712 272 Amerisave 2 8 10 45 731 273 Bull City Financial Solutions, Inc 3 7 10 44 755 274 Academy Mortgage 6 2 2 10 42 1019 275 Armor Systems Corporation 2 5 3 10 26 1122 276 Galaxy Capital Acquisitions, LLC 3 1 5 1 10 22 1123 277 Emerald Canyon Capital, LLC 1 9 10 22 1350 278 Brennan & Clark, Ltd., LLC 5 2 3 10 16 1636 279 Brent D. Stamps, Attorney at Law 7 3 10 11 1650 280 Amscot Corporation 5 4 1 10 10 132 281 Umpqua Holdings Corporation 2 3 4 9 465 200 282 National Consumer Telecom & Utilities Exchange, Inc. 1 5 2 1 9 271 230 283 Duvera Billing Services, LLC 9 9 217 242 284 Ad Astra Recovery Services Inc 3 5 1 9 202 307 285 BankUnited 3 5 1 9 145 488 286 ConServe 9 9 74 739 287 Credit Management Control, Inc. 7 2 9 43 1236 288 FirstBank of Puerto Rico 1 3 3 2 9 19 35 289 United Portfolio Corp. 8 8 2883 81 290 PDQ Services, Inc. 2 4 2 8 955 115 291 The Law Offices of Gerald E Moore & Associates, PC 8 8 571 135 292 Midstate Collection Solutions, Inc. 2 4 2 8 460 160 293 Speedy Cash Holdings 5 3 8 364 178 294 Veldos, LLC 8 8 311 280 295 Mercedes-Benz Financial Services 2 1 2 3 8 171 542 296 Vision Financial Corp. 6 2 8 65 551 297 Specialized Loan Servicing LLC 6 2 8 63 660 298 Healthcare Financial Services, LLC 3 5 8 50 736 299 Cascade Capital, LLC 7 1 8 43 827 300 Impac Mortgage Holdings, Inc. 1 3 4 8 37 998 301 Collection Bureau Services, Inc. 3 3 2 8 28 1002 302 21st Mortgage Corporation 6 2 8 27 1349 303 Banco Popular de Puerto Rico 2 1 1 2 2 8 16 1404 304 FirstMerit Bank 1 5 2 8 15 1717 305 EverBank 7 1 8 10 1832 306 Credit Bureau of Columbia, Inc. 1 2 2 3 8 8 148 307 Scott Fetzer Financial Group, Inc. 3 1 3 7 406 194 308 Vengroff Williams, Inc 1 4 1 1 7 277 235 309 National Recovery Services LLC 6 1 7 212 253 310 MidFirst Bank 5 2 7 193 382 311 Union Adjustment Company, Inc. 2 4 1 7 107 403 312 North American Asset Services, LLC 1 5 1 7 101 411 313 R&R Professional Recovery, Inc. 2 2 1 2 7 99 422 314 New York Community Bank 7 7 96 447 315 Oliver Adjustment Co. 1 3 3 7 86 670 316 Shermeta Law Group, PLLC 1 4 2 7 49 719 317 Metro Collection Service, Inc. 4 3 7 44 721 318 RS Clark and Associates, Inc. 2 5 7 44 727 319 Embrace Home Loans Inc 1 2 3 1 7 44 788 320 Finance of America Mortgage LLC 1 3 3 7 40 871 321 Bluestein Hirsch and Associates 7 7 35 903 322 C B Merchant Services 1 5 1 7 33 951 323 Astra Business Services 2 5 7 30 1061 324 C&F Mortgage Corporation 4 3 7 25 1208 325 Army and Air Force Exchange Service 1 1 5 7 20 1226 326 American Student Assistance 5 1 1 7 19 1353 327 HIGHLAND FINANCIAL SERVICES (Closed) 7 7 16 1366 328 AmeriCollect 3 4 7 15 1651 329 Associated Credit Services, Inc. 2 1 4 7 10 1652 330 Consumer Portfolio Services 1 3 3 7 10 1737 331 E. A. Uffman & Associates, Inc 1 3 3 7 9 1864 332 Homebridge Financial Services, Inc. 1 6 7 8 118 333 Mid-Atlantic Finance Co., Inc. 6 6 531 121 334 Ria Financial 2 2 2 6 511 161 335 Student Services 5 1 6 361 264 336 Prosper Marketplace, Inc. 1 5 6 184 290 337 Royal United Mortgage LLC 1 5 6 163 375 338 Mountain Land Collections, Inc. 1 1 4 6 111 434 339 Revenue Enterprises, LLC 1 2 2 1 6 92 437 340 Prestige Financial Services, Inc. 2 3 1 6 91 477 341 National Account Services, Inc. 1 2 3 6 78 550 342 Messerli & Kramer P.A. 1 1 1 3 6 63 598 343 Lending Solutions Mortgage/ LSI Mortgage 2 4 6 57 644 344 TSC Accounts Receivable Solutions 1 5 6 52 650 345 Sherloq Group, Inc 2 4 6 51 667 346 Optima Recovery Services LLC. 2 1 3 6 49 682 347 NATIONAL AUTO LENDERS, INC. 4 2 6 48 771 348 Russell Collection Agency, Inc 1 1 1 2 1 6 41 831 349 Total Customer Service, Inc. 1 5 6 37 862 350 Gurstel Law Firm, P.C. 5 1 6 35 864 351 CFM Group LLC 1 3 1 1 6 35 880 352 B.C. Services, Inc. 5 1 6 34 888 353 ECMC Group, Inc. 5 1 6 34 1034 354 Great Lakes 2 2 2 6 26 1091 355 ID Analytics, Inc. 2 4 6 23 1100 356 Harley-Davidson Financial Services, Inc. 2 1 2 1 6 23 1175 357 Forster & Garbus LLP 5 1 6 21 1238 358 Hatfield Portfolio Group LLC. 1 5 6 19 1322 359 Franklin American Mortgage Company 1 2 1 1 1 6 17 1357 360 Glasser and Glasser, PLC 2 2 2 6 16 1507 361 F.H. Cann & Associates, Inc. 1 3 2 6 13 1696 362 Federated Capital Corporation 3 1 2 6 10 1863 363 Advance America, Cash Advance Centers, Inc. 5 1 6 8 69 364 Vanderbilt Mortgage & Finance 5 5 1060 93 365 Student Loan Finance Corporation 2 1 2 5 800 125 366 Legal Recovery Law Offices, Inc 4 1 5 506 134 367 Old National Bank 2 1 2 5 464 195 368 On-Site Manager, Inc. 5 5 276 236 369 Rabobank 1 4 5 210 259 370 Millennium Financial Group, L.L.C. 4 1 5 186 294 371 United Security Financial Corp 5 5 161 301 372 Out Tech, Inc. 2 1 1 1 5 152 440 373 Residential Credit Solutions 2 2 1 5 89 446 374 Plaza Home Mortgage 1 2 2 5 86 461 375 Real Time Resolutions 4 1 5 83 514 376 NCSPLUS INCORPORATED 1 2 2 5 69 581 377 Specified Credit Association, Inc. 2 3 5 58 659 378 Liberty Holdings, LLC 1 4 5 50 663 379 Credit Services of Oregon, Inc. 2 1 2 5 50 759 380 Hillcrest Davidson & Assoc 3 2 5 42 782 381 Debt Recovery Specialists 1 2 2 5 40 793 382 Express Recovery Services, Inc. 2 2 1 5 39 844 383 City National Bank 4 1 5 36 861 384 Collection Professionals, Inc. (Macomb, IL) 1 2 1 1 5 35 865 385 Creditors Bureau Associates 1 1 3 5 35 867 386 FAIR COLLECTIONS & OUTSOURCING, INC. 3 2 5 35 882 387 Account Resolution Corporation 2 3 5 34 922 388 Allied International Credit Corporation 1 3 1 5 32 924 389 Kimball, Tirey & St. John LLP 2 2 1 5 31 980 390 Account Liquidation Services Inc. 3 2 5 28 987 391 GLA Collection Company, Inc. 5 5 28 1045 392 Financial Data Systems 1 2 2 5 25 1087 393 Global Credit & Collection Corporation 5 5 23 1192 394 Account Management Services, Inc. 1 2 2 5 20 1262 395 Crosstown Law, LLC 2 3 5 18 1294 396 First Marblehead Education Resources 4 1 5 17 1297 397 Alpat Company, Inc. 5 5 17 1354 398 Contemporary Recovery Solutions Inc. 3 2 5 16 1362 399 BNY Mellon 1 4 5 15 1412 400 Credit Center, LLC 1 4 5 14 1526 401 CIG FINANCIAL, LLC 5 5 12 1615 402 2288984 Ontario Inc. 1 3 1 5 11 1748 403 ALEXANDER-ROSE ASSOC, INC. 2 1 2 5 9 2014 404 Freedom Mortgage 3 2 5 6 2196 405 GCFS, Inc. 1 3 1 5 5 2205 406 Lazega & Johanson LLC 1 3 1 5 5 66 407 Torres Credit Services, Inc. 1 2 1 4 1144 88 408 Student Assistance Foundation 1 3 4 858 124 409 Michael G. Niles 1 3 4 507 149 410 Partners Financial Services Inc 1 1 2 4 403 218 411 Nudelman, Klemm & Golub, P.C. 1 3 4 231 263 412 Pathfinder Credit Services 2 1 1 4 184 265 413 Tulsa Adjustment Bureau 3 1 4 182 352 414 Security National Automotive Acceptance Company, LLC 1 1 2 4 122 353 415 Whetstone Partners, LLC 4 4 120 370 416 Sentry Credit, Inc. 2 1 1 4 113 383 417 Sun Loan Company 1 3 4 107 390 418 Municipal Collections Services, Inc. 3 1 4 105 473 419 LoanDepot 4 4 79 481 420 Sokaogon Finance, Inc. 1 3 4 77 497 421 Linebarger Goggan Blair & Sampson, LLP 3 1 4 73 524 422 South Carolina Student Loan 1 2 1 4 67 548 423 Rash Curtis and Associates 2 2 4 63 561 424 Southwest Credit Systems, L.P. 4 4 62 577 425 Unlimited Progress Corp 2 2 4 59 578 426 Malcolm S. Gerald and Associates, Inc. 4 4 59 640 427 Nathan & Nathan, P.C. 2 1 1 4 52 645 428 MB Financial, INC 2 2 4 52 673 429 Collection Consultants of California 4 4 48 737 430 BancorpSouth Bank 2 2 4 43 748 431 Global Recovery Group 4 4 42 764 432 CORNERSTONE RESOLUTION GROUP, INC. 1 3 4 42 773 433 John C. Bonewicz, P.C. 4 4 41 778 434 Creditor Advocates Inc 1 3 4 40 794 435 Gateway Mortgage Group, LLC 2 1 1 4 39 856 436 Bryant Bryant & Associates LLC 3 1 4 36 920 437 Helvey & Associates 1 1 1 1 4 32 925 438 CU Recovery, Inc. 2 2 4 31 976 439 Brock & Scott, PLLC 3 1 4 29 1084 440 Delta Outsource Group, Inc. 1 3 4 24 1124 441 Continental Credit Control 1 2 1 4 22 1139 442 Cash Time Title Loans, Inc. 2 1 1 4 22 1232 443 Collections Acquisition Company, Inc. 3 1 4 19 1264 444 Eltman Law, P.C. 3 1 4 18 1282 445 American Profit Recovery, Inc 2 2 4 18 1296 446 Certified Recovery Systems, Inc. 2 1 1 4 17 1298 447 Comerica 3 1 4 17 1367 448 Arvest Bank 3 1 4 15 1441 449 Capital Management Services, LP 3 1 4 14 1448 450 Epn, Inc. 2 2 4 14 1552 451 Hunt & Henriques 3 1 4 12 1613 452 FC HoldCo LLC 2 2 4 11 1740 453 Investors Bank 4 4 9 1752 454 Acceptance Solutions Group, INC 4 4 9 1767 455 Justice Finance Company 1 3 4 9 1808 456 Allgate Financial, LLC 2 2 4 9 2203 457 Law Office of Charles G. McCarthy Jr. & Assoc. 4 4 5 2244 458 FirstPoint Collection Resources 4 4 5 2416 459 FirstBank 2 1 1 4 4 78 460 Mariner Finance, LLC 2 1 3 966 137 461 Xerox State & Local Solutions, Inc. 3 3 454 153 462 Velocity Portfolio Group 1 2 3 390 186 463 NCC Business Services, Inc. 3 3 299 284 464 The Moore Law Group 2 1 3 169 287 465 Select Resource Group 3 3 164 310 466 Universal Credit Services, Inc 1 2 3 144 326 467 Selene Finance 2 1 3 134 339 468 Webster Bank 1 1 1 3 127 364 469 North Capital Recovery Services 3 3 115 369 470 The Law Firm of Allan C. Smith 2 1 3 114 410 471 Sentry Recovery and Collections, Inc. 1 2 3 100 421 472 Russell W Richardson, Attorney at Law 1 2 3 96 456 473 MacDowell & Associates, Ltd. 2 1 3 83 509 474 MFP, inc. 3 3 71 537 475 Slovin & Associates Co., LPA 1 2 3 65 549 476 Schreiber Cohen, LLC 1 2 3 63 552 477 Northwest Collectors Inc. 1 2 3 63 569 478 Results Unlimited, Inc. 1 2 3 60 605 479 Southern Auto Finance Co. 3 3 56 692 480 New York State Higher Education Services Corporation (HESC)— 1 2 3 47 693 481 Southern Management Corp 3 3 47 705 482 Tebo Financial Services, Inc. 1 1 1 3 46 722 483 Nexcheck, LLC 1 2 3 44 733 484 The Law Office of John P. Frye P.C. 2 1 3 44 741 485 PMAB, LLC 1 2 3 43 747 486 Neighborhood Assistance Corporation of America ("NACA") 1 2 3 43 772 487 Norwich Commercial Group Inc. 3 3 41 787 488 Triple AC Resolutions 2 1 3 40 804 489 MEI AUTO FINANCE INC 1 2 3 39 817 490 Razor Capital, LLC 1 1 1 3 37 850 491 Stillman Law Office 3 3 36 866 492 Receivable Solutions Specialist, Inc. 1 2 3 35 878 493 Student Assist Plus LLC 1 2 3 34 907 494 Universal Recovery Corporation 1 2 3 33 914 495 Lloyd's Plan, Inc. 1 1 1 3 32 943 496 MAS Financial Services, Inc. 1 2 3 30 944 497 Mandarich Law Group, LLP 2 1 3 30 950 498 Vermont Student Assistance Corporation 1 1 1 3 30 979 499 Partners for Payment Relief 1 2 3 29 1005 500 Weber & Olcese, PLC 1 2 3 27 1007 501 Sun West Mortgage Company, Inc. 3 3 27 1017 502 Westlake Services, LLC 2 1 3 27 1022 503 Pacific Rim Alliance Corporation 1 1 1 3 26 1071 504 Whitney Bank 1 1 1 3 24 1076 505 Iowa Student Loan 2 1 3 24 1099 506 Account Control Systems, Inc 1 2 3 23 1111 507 Healthcare Receivables Group, Inc. 2 1 3 23 1132 508 Dyck-O'Neal, Inc. 3 3 22 1140 509 IBERIABANK 1 1 1 3 22 1147 510 ATG Credit, LLC 2 1 3 21 1174 511 Financial Assistance Inc 1 2 3 21 1246 512 Law Office of Joe Pezzuto, LLC 2 1 3 19 1279 513 Advance Bureau of Collections 1 2 3 18 1304 514 FirstKey Holdings, LLC 1 2 3 17 1323 515 Evergreen Professional Recoveries, Inc. 2 1 3 17 1324 516 Credit Collection Partners, Inc. 1 1 1 3 17 1330 517 Illinois Collection Service, Inc. 3 3 16 1385 518 Education Management Corporation 1 2 3 15 1408 519 Continental Central Credit, Inc. 1 1 1 3 15 1416 520 Andreu, Palma & Andreu, PL 1 2 3 14 1447 521 Financial Recovery Services, Inc. 1 2 3 14 1490 522 AmeriNational Community Services 2 1 3 13 1534 523 Helm Associates 2 1 3 12 1558 524 Georgia Student Finance Authority 1 2 3 12 1560 525 BAM Financial, LLC 3 3 12 1587 526 Law Offices of Ross Gelfand, LLC 1 2 3 11 1639 527 Estate Information Services, LLC 1 2 3 10 1713 528 Absolute Recovery Services, LLC 1 2 3 10 1759 529 Express Cash Mart Management 2 1 3 9 1797 530 GMA Investments, LLC 2 1 3 9 1857 531 Boeing Employees' Credit Union 2 1 3 8 1941 532 Goldman Sachs Bank USA 1 2 3 7 1967 533 Credit Bureau Systems, Inc. 1 2 3 7 1979 534 Legacy Customer Management Group, LLC 3 3 7 2011 535 Dominion Law Associates, P.L.L.C. 1 1 1 3 6 2091 536 American Recovery Service Incorporated 1 2 3 6 2259 537 Finance of America Reverse LLC 2 1 3 5 2481 538 Habitat for Humanity 2 1 3 4 2488 539 Bilateral Credit Corp, LLC 3 3 4 2600 540 Harpeth Financial Services, LLC 1 2 3 3 2686 541 First Guaranty Mortgage Corporation 2 1 3 3 2721 542 Campus Student Funding, LLC 3 3 3 2772 543 CMK Investments Inc 1 1 1 3 3 53 544 USI Solutions Inc. 2 2 1504 67 545 Sa-Vit Enterprises, Inc. 2 2 1117 85 546 Wetsch Abbott Osborn Van Vliet PLC. 1 1 2 890 90 547 Machol & Johannes, LLC 2 2 842 114 548 MarkOne Holdings, LLC 1 1 2 575 122 549 Platinum Home Mortgage Corporation 1 1 2 511 130 550 Professional Adjustment Bureau of Mid-America, Inc. 2 2 478 204 551 Zarzaur and Schwartz, PC 1 1 2 262 244 552 U.S. Auto Credit Corporation 1 1 2 200 246 553 Smith, Rouchon & Associates, Inc. 2 2 198 248 554 Municipal Collections of America, Inc. 2 2 197 278 555 Professional Recovery Consultants, Inc. 1 1 2 172 281 556 Prim and Mendheim 2 2 170 289 557 Rodenburg LLP 1 1 2 163 358 558 Rent Recovery Solutions 1 1 2 118 372 559 Resurgence Legal Group, PC 1 1 2 112 420 560 Mercantile Adjustment Bureau, LLC 2 2 96 435 561 Riverwalk Financial Corporation 1 1 2 92 443 562 Nissan Motor Acceptance Corporation 2 2 87 475 563 Paramount Capital Group, Inc. 1 1 2 79 521 564 Marauder Corporation 2 2 68 528 565 Susan J. 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Solutions, Inc. 1 1 4 2484 1021 Investment Retrievers, Inc. 1 1 4 2487 1022 Asset Recovery Inc 1 1 4 2490 1023 Ivy Street Development Corp. 1 1 4 2495 1024 Advanced Collection Bureau, Inc. 1 1 4 2505 1025 Jet Lending Inc. 1 1 4 2506 1026 Consumer Real Estate Finance Co. 1 1 4 2514 1027 Draper and Kramer Mortgage Corp 1 1 4 2516 1028 Financial Business and Consumer Solutions. 1 1 4 2517 1029 Drew Eckl & Farnham, LLP 1 1 4 2518 1030 Assets Recovered, LLC 1 1 4 2522 1031 Alkan Mortgage Corporation 1 1 4 2525 1032 245 Holdings LLC 1 1 4 2533 1033 Berndt & Associates, P.C. 1 1 3 2552 1034 Caine & Weiner Co. Inc. 1 1 3 2561 1035 Kivell, Rayment and Francis, P.C. 1 1 3 2563 1036 Firsel Law Group, Ltd. 1 1 3 2564 1037 American Professional Collections 1 1 3 2569 1038 Assigned Credit Solutions 1 1 3 2573 1039 Lakeview Loan Servicing, LLC 1 1 3 2577 1040 First Choice Loan Services, Inc. 1 1 3 2583 1041 Collection Management Company 1 1 3 2591 1042 Advanced Recovery Systems, Inc. 1 1 3 2622 1043 Bizcorp, LLC 1 1 3 2628 1044 CFAM Financial Services, LLC 1 1 3 2634 1045 Armed Forces Loans of Nevada Inc. 1 1 3 2646 1046 First Direct Lending, LLC 1 1 3 2653 1047 Blitt and Gaines, P.C. 1 1 3 2661 1048 Continental Home Loans Inc. 1 1 3 2664 1049 Goshen Mortgage LLC 1 1 3 2666 1050 First Hawaiian Bank 1 1 3 2676 1051 Grant Mercantile Agency 1 1 3 2693 1052 Continental Title Holding Co., Inc. 1 1 3 2694 1053 Brazos Loan Servicing 1 1 3 2698 1054 Asta Funding, Inc 1 1 3 2711 1055 ABC Finance Co. 1 1 3 2714 1056 Bristlecone, Inc. 1 1 3 2732 1057 Greentree & Associates 1 1 3 2747 1058 Convergys 1 1 3 2760 1059 Guild Mortgage 1 1 3 2767 1060 Accelerated Receivables Solutions 1 1 3 2769 1061 B&F Finance Corp. 1 1 3 2775 1062 California Business Bureau, Inc. 1 1 3 2787 1063 Halsted Financial Services, LLC. 1 1 3 2789 1064 Check into Cash, Inc. 1 1 3 2794 1065 Capitol Credit Services, Inc 1 1 3 2815 1066 First Premier Financial, Inc. 1 1 3 2823 1067 Car Credit Finance, LLC 1 1 3 2837 1068 First Southwestern Financial Services, LLC 1 1 2 2845 1069 Headwaters Financial Corp. 1 1 2 2849 1070 Affiliated Acceptance Corporation 1 1 2 2866 1071 Coast Collection Agency Inc 1 1 2 2891 1072 CoreLogic 1 1 2 2909 1073 Data and Contact Management Solutions, LLC 1 1 2 2910 1074 Cornerstone Home Mortgage 1 1 2 2912 1075 Henley, Lotterhos & Henley, PLLC 1 1 2 2936 1076 Atlantic Pacific Mortgage Corporation 1 1 2 2942 1077 Heritage Financial Group, Inc. 1 1 2 2950 1078 Cherry Creek Mortgage 1 1 2 2963 1079 Cardinal Financial Company, LP 1 1 2 3003 1080 Atlantic Recovery Solutions LLC 1 1 2 3006 1081 Hodosh, Lyon & Hammer, PC 1 1 2 3033 1082 BluFi Lending 1 1 2 3041 1083 DeWitt Mortgage Services and Property Management, LLC 1 1 2 3055 1084 Churchill Mortgage Corporation 1 1 2 3059 1085 Home Mortgage Alliance Corp. (HMAC) 1 1 2 3063 1086 Flagship Financial Group 1 1 2 3073 1087 HomeServices of Iowa 1 1 2 3075 1088 Brown and Joseph, Ltd 1 1 2 3082 1089 Homestar Financial Corporation 1 1 2 3115 1090 Flurish Inc. 1 1 2 3123 1091 Horizon Debt Group, LLC 1 1 2 3126 1092 Audit Systems, Inc. 1 1 2 3129 1093 Directors Financial Group 1 1 2 3139 1094 Capital Accounts, LLC 1 1 2 3149 1095 Hylan Asset Management, LLC 1 1 2 3152 1096 Credit Adjustments Inc 1 1 2 3164 1097 Alavi Law, PLLC 1 1 2 3173 1098 American Credit Bureau, Inc. 1 1 2 3202 1099 Bankers Mortgage Lending, Inc. 1 1 2 3213 1100 Auto Now Financial Services, Inc. 1 1 2 3247 1101 Dirick, Inc. 1 1 2 3251 1102 Freedom Financial Capital LLC 1 1 2 3256 1103 IJLfinancial, Inc. 1 1 2 3264 1104 Credit Bureau Data, Inc. 1 1 2 3273 1105 Diversified Consultants, Inc. 1 1 2 3282 1106 Friendly Finance Corporation 1 1 2 3297 1107 INGRAHAM & ASSOCIATES, P.A. 1 1 1 3316 1108 American Finance LLC 1 1 1 3332 1109 Insikt, Inc. 1 1 1 3335 1110 Capital Benefit, Inc. 1 1 1 3339 1111 Interstate Credit Control, Inc. 1 1 1 3340 1112 Fulton Friedman & Gullace LLP 1 1 1 3358 1113 Collection Bureau of Little Falls, Inc. 1 1 1 3374 1114 G&P Enterprises, LLC 1 1 1 3375 1115 Applied Data Finance, LLC 1 1 1 3387 1116 Auto Trakk, LLC 1 1 1 3400 1117 Jana Ferrell & Associates LLC 1 1 1 3407 1118 Automated Accounts Management Services 1 1 1 3438 1119 Jeffrey G. Lerman, P.C. 1 1 1 3462 1120 Action Collection Service 1 1 1 3481 1121 BAS Receivable Management, Inc. 1 1 1 3485 1122 Automatic Financing, Inc. 1 1 1 3492 1123 DPL Associates, Ltd. 1 1 1 3496 1124 Brumbaugh & Quandahl 1 1 1 3500 1125 Johnson Mark LLC 1 1 1 3510 1126 Credit Bureau of New Ulm, Inc. 1 1 1 3561 1127 Jonathan Neil & Associates, Inc 1 1 1 3565 1128 General Credit Service Inc. 1 1 1 3566 1129 JP Recovery Services, Inc. 1 1 1 3572 1130 Credit Bureau Services Association 1 1 1 3644 1131 AR Audit Services, Inc 1 1 1 3669 1132 Geneva Financial, LLC. 1 1 1 3672 1133 Allarin Professional Group LLC 1 1 1 3691 1134 Credit Bureau Services, LLC 1 1 1 3704 1135 Key Management Company of Missouri, LLC. 1 1 1 3709 1136 GFS II, LLC 1 1 1 3710 1137 Arbor Residential Mortgage LLC 1 1 1 3714 1138 City Worth Mortgage LLC 1 1 1 3715 1139 Kirschbaum, Nanney, Keenan & Griffin, P.A. 1 1 1 3730 1140 American Financial Resources, Inc. 1 1 1 3750 1141 Knight Adjustment Bureau 1 1 1 3766 1142 Clark County Collection Service 1 1 1 3805 1143 Komyatte & Casbon, P.C. 1 1 1 3829 1144 Global Mobile Limited Liability Company 1 1 1 3834 1145 Kross, Lieberman & Stone, Inc. 1 1 1 3835 1146 Automotive Services Finance, Inc. 1 1 1 3836 1147 L.B.Gray LLC A Debt Collection Agency 1 1 1 3884 1148 Clarksville Mortgage Corporation 1 1 1 3888 1149 Allied Fidelity Services, LLC 1 1 1 3897 1150 Autovest, L.L.C. 1 1 1 3900 1151 Armcon Corp 1 1 1 3924 1152 Clear Debt Solutions, LLC 1 1 1 3928 1153 Law Office of John E. Lindner P.A. 1 1 1 3933 1154 Credit Plus Inc 1 1 1 3936 1155 Law Office of Stephen P. Lamb 1 1 1 3938 1156 GMH Associates Inc. 1 1 1 3950 1157 Law Offices of Krista L. White & Associates, P.S. 1 1 1 3966 1158 Avadyne Health Holdings, Inc 1 1 1 3967 1159 Earnest Inc. 1 1 1 3969 1160 Gold Star Finance, Inc. 1 1 1 4047 1161 Law Offices of Timothy E. Baxter & Associates, P.C. 1 1 1 4051 1162 Golden Title Loans LLC 1 1 1 4055 1163 Easy Money Group Acquisition Co, LLC 1 1 1 4063 1164 Apelles, LLC 1 1 1 4067 1165 LeaderOne Financial Corporation 1 1 1 4082 1166 Goodwill Finance LLC 1 1 1 4110 1167 Google Inc. 1 1 1 4140 1168 Evergreen Moneysource Mortgage Company 1 1 1 4155 1169 Credit Bureau of Jonesboro, Inc. 1 1 1 45 1170 Total Complaints 2 7090 14160 21523 21871 23067 4396 92109 680444 Source: CFPB Consumer Complaint Database at:http://www.consumerfinance.gov/data-research/consumer-complaint

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