CFPB Consumer Complaints   CFPB Consumer Complaint: "Closed Responses" - All Companies CFPB Consumer Mortgage Complaints Site Information Pages

CFPB Complaints for All Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed 3 1600 3041 3544 4261 3735 943 17127 2.4% 80.1% Closed with explanation 23 36119 82028 118178 130902 151263 34861 553374 77.7% Closed with monetary relief 2 6584 8920 9342 10470 11963 2328 49609 7.0%   Closed with non-monetary relief 2 7090 14160 21523 21871 23067 4396 92109 12.9%   Grand Total 30 51393 108149 152587 167504 190028 42528 712219 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Bank Account or Service Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed   406 627 418 459 394 55 2359 2.9% 71.6% Closed with explanation   5444 8695 10272 12396 15258 2858 54923 68.7% Closed with monetary relief   2486 3333 3145 3368 4336 861 17529 21.9%   Closed with non-monetary relief   656 732 824 911 1831 220 5174 6.5%   Grand Total   8992 13387 14659 17134 21819 3994 79985 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Consumer Loan Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed   97 119 58 109 205 67 655 2.2% 84.6% Closed with explanation   1149 2471 4542 6596 7901 1595 24254 82.4% Closed with monetary relief   159 258 407 489 564 109 1986 6.7%   Closed with non-monetary relief   201 267 435 657 826 167 2553 8.7%   Grand Total   1606 3115 5442 7851 9496 1938 29448 100.0%   Source: CFPB Complaint Database (January 2011- April 2017                 CFPB Complaints for Credit Card Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed 1 157 159 70 95 134 29 645 0.8% 65.9% Closed with explanation 9 5530 8202 9226 11677 14139 2893 51676 65.1% Closed with monetary relief 1 2723 3214 3217 3467 4424 830 17876 22.5%   Closed with non-monetary relief 1 1303 1532 1460 2054 2331 504 9185 11.6%   Grand Total 12 9713 13107 13973 17293 21028 4256 79382 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Credit Reporting Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed   6 63 109 108 80 41 407 0.3% 71.5% Closed with explanation   1388 8910 19049 25112 33260 7007 94726 71.2% Closed with monetary relief   20 107 211 180 155 49 722 0.5%   Closed with non-monetary relief   457 5298 9867 8866 10566 2133 37187 28.0%   Grand Total   1871 14378 29236 34266 44061 9230 133042 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Debt Collection Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed     445 1856 2168 1869 599 6937 5.1% 82.9% Closed with explanation     8131 29524 29925 32024 6957 106561 77.9% Closed with monetary relief     283 691 423 381 61 1839 1.3%   Closed with non-monetary relief     2192 6743 6453 5186 945 21519 15.7%   Grand Total     11051 38814 38969 39460 8562 136856 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Money Transfer Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed     12 11 16 21 1 61 1.2% 83.6% Closed with explanation     419 974 1348 1295 197 4233 82.5% Closed with monetary relief     115 144 203 155 16 633 12.3%   Closed with non-monetary relief     13 38 44 89 23 207 4.0%   Grand Total     559 1167 1611 1560 237 5134 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Mortgage Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed 2 903 1569 952 1177 882 106 5591 2.7% 90.6% Closed with explanation 14 21055 42723 39286 37685 37622 5826 184211 87.9% Closed with monetary relief 1 1042 1323 1050 1300 1279 239 6234 3.0%   Closed with non-monetary relief 1 4100 3760 1633 2122 1571 248 13435 6.4%   Grand Total 18 27100 49375 42921 42284 41354 6419 209471 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Other Financial Service Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed       1 10 26 1 38 4.1% 84.9% Closed with explanation       98 245 351 63 757 80.9% Closed with monetary relief       11 34 53 6 104 11.1%   Closed with non-monetary relief       4 14 14 5 37 4.0%   Grand Total       114 303 444 75 936 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Pay Day Loan Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed     8 48 70 58 9 193 3.8% 90.8% Closed with explanation     132 1427 1283 1340 247 4429 87.0% Closed with monetary relief     20 72 90 65 14 261 5.1%   Closed with non-monetary relief     12 95 60 36 3 206 4.0%   Grand Total     172 1642 1503 1499 273 5089 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Prepaid Card Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed       3 15 22   40 1.1% 55.3% Closed with explanation       212 712 859 186 1969 54.2% Closed with monetary relief       105 677 287 64 1133 31.2%   Closed with non-monetary relief       16 381 79 12 488 13.4%   Grand Total       336 1785 1247 262 3630 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Student Loan Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed   31 39 18 34 44 34 200 0.7% 88.3% Closed with explanation   1553 2345 3567 3916 7207 7031 25619 87.6% Closed with monetary relief   154 267 289 239 264 79 1292 4.4%   Closed with non-monetary relief   373 354 408 309 538 136 2118 7.2%   Grand Total   2111 3005 4282 4498 8053 7280 29229 100.0%   Source: CFPB Complaint Database (January 2011- April 2017 CFPB Complaints for Virtual Currency Products   CFPB Consumer Complaints/Year     Company Winning % Company Response 2011 2012 2013 2014 2015 2016 2017 Total Percent Closed             1 1 5.9% 100.0% Closed with explanation       1 7 7 1 16 94.1% Grand Total       1 7 7 2 17 100.0%   Source: CFPB Complaint Database (January 2011- April 2017