CFPB Consumer Complaints
Top-10 Complaints by Company Consumer Complaint History Consumer Complaint by Product by Company
Discription of Consumer Complaint Issues Consumer Complaint Response HistoryCompany Responses Shared Publicly 
CFPB Consumer Complaint "Closed Responses" all Companies
Summary of All Closed Responses
ClosedClosed w/ExplanationClosed w/Monetary ReliefClosed w/Non-Monetary Relief
Closed w/ReliefClosed w-o/ReliefUntimely Response Disputes of Company ResponsesCriminal Complaints by Consumers
CFPB Consumer Mortgage Complaints
Top-10 Mortgage Complaints by CompanyMortgage ComplaintsMortgage Complaint Responses Mortgage Public Responses  
Company Mortgage Responses Shared PubliclyAnalysis of Company Responses to Mortgage Issues
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Frequency Distribution of Complaint Issues used to File CFPB Consumer Complaints
(w/Serious, Possible-Criminal Issues High-lighted in Red.)
Complaint Issue                |                           Product
Bank account or service Consumer Loan Credit card Credit reporting Debt collection Money transfers Mortgage Other financial service Payday loan Prepaid card Student loan Virtual currency Total
Account opening, closing, or management 36872                       36872
Account terms and changes   481                     481
Adding money                   198     198
Advertising and marketing     2863         29         2892
Advertising, marketing or disclosures                   75     75
Application processing delay     516                   516
Application, originator, mortgage broker             16856           16856
Applied for loan/did not receive money   36             305       341
APR or interest rate     5423                   5423
Arbitration     337                   337
Balance transfer     1086                   1086
Balance transfer fee     216                   216
Bankruptcy     436                   436
Billing disputes     14614                   14614
Billing statement     2561                   2561
Can't contact lender   85             974       1059
Can't repay my loan                     8111   8111
Can't stop charges to bank account   12             486       498
Cash advance     241                   241
Cash advance fee     192                   192
Charged bank acct wrong day or amt   10             277       287
Charged fees or interest I didn't expect   281             2375       2656
Closing/Cancelling account     6201                   6201
Collection debt dispute     901                   901
Collection practices     1001                   1001
Communication tactics         23193               23193
Cont'd attempts collect debt not owed         58209               58209
Convenience checks     144                   144
Credit card protection / Debt protection     2663                   2663
Credit decision / Underwriting             5554           5554
Credit determination     2977                   2977
Credit line increase/decrease     2131                   2131
Credit monitoring or identity protection       4282                 4282
Credit reporting     1696                   1696
Credit reporting company's investigation       15901                 15901
Customer service / Customer relations     3418                   3418
Customer service/Customer relations               266         266
Dealing with my lender or servicer                     15934   15934
Delinquent account     3106                   3106
Deposits and withdrawals 22223                       22223
Disclosure verification of debt         29082               29082
Disclosures               45         45
Excessive fees               97         97
False statements or representation         11122               11122
Fees                   225     225
Forbearance / Workout plans     544                   544
Fraud or scam           1829   340   702   5 2876
Getting a loan                     648   648
Identity theft / Fraud / Embezzlement     8204                   8204
Improper contact or sharing of info         9727               9727
Improper use of my credit report       5315                 5315
Incorrect exchange rate               22         22
Incorrect information on credit report       98165                 98165
Incorrect/missing disclosures or info           195             195
Late fee     3536                   3536
Lender damaged or destroyed property   2                     2
Lender damaged or destroyed vehicle   6                     6
Lender repossessed or sold the vehicle   76                     76
Lender sold the property   7                     7
Loan modification,collection,foreclosure             111024           111024
Loan servicing, payments, escrow account             75604           75604
Lost or stolen check               39         39
Lost or stolen money order               43         43
Making/receiving payments, sending money 7165                       7165
Managing the line of credit   785                     785
Managing the loan or lease   14615                     14615
Managing, opening, or closing account                   1145     1145
Money was not available when promised           959           1 960
Other     8980       5316     1     14297
Other fee     2123                   2123
Other service issues           488           8 496
Other transaction issues           1443           3 1446
Overdraft, savings or rewards features                   52     52
Overlimit fee     212                   212
Payment to acct not credited   76             363       439
Payoff process     2253                   2253
Privacy     482                   482
Problems caused by my funds being low 11578                       11578
Problems when you are unable to pay   7377                 1697   9074
Received a loan I didn't apply for   22             570       592
Repaying your loan                     3820   3820
Rewards     2833                   2833
Sale of account     334                   334
Settlement process and costs             8781           8781
Shopping for a line of credit   298                     298
Shopping for a loan or lease   1955                     1955
Taking out the loan or lease   4175                     4175
Taking/threatening an illegal action         8595               8595
Transaction issue     2622                   2622
Unable to get credit report/credit score       10612                 10612
Unauthorized transactions/trans. issues                   1249     1249
Unexpected/Other fees               97         97
Unsolicited issuance of credit card     1784                   1784
Using a debit or ATM card 5946                       5946
Wrong amount charged or received           260             260
Grand Total 83784 30299 86630 134275 139928 5174 223135 978 5350 3647 30210 17 743427
Percent of Issues by Product 11.27% 4.08% 11.65% 18.06% 18.82% 0.70% 30.01% 0.13% 0.72% 0.49% 4.06% 0.00% 100.00%
Source: CFPB Consumer Complaint Database at:http://www.consumerfinance.gov/data-research/consumer-complaint
 
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