CFPB Consumer Complaints
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CFPB Consumer Complaint "Closed Responses" all Companies
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Closed Responses to Complaints Against Top-10 Mortgage Companies
Responses to Complaints against Bank of America
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 254 50 224 58 586 2.19%
Closed with explanation 9883 5074 3397 3231 21585 80.54%
Closed with monetary relief 135 154 264 202 755 2.82%
Closed with non-monetary relief 2136 542 700 498 3876 14.46%
Grand Total 12408 5820 4585 3989 26802 100.00%
Responses to Complaints against Wells Fargo Bank
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 9 2 7 43 61 0.26%
Closed with explanation 6693 4683 4874 5281 21531 93.48%
Closed with monetary relief 226 146 130 154 656 2.85%
Closed with non-monetary relief 385 139 90 171 785 3.41%
Grand Total 7313 4970 5101 5649 23033 100.00%
Responses to Complaints against Ocwen
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 303 312 289 166 1070 5.70%
Closed with explanation 4305 5542 4404 3109 17360 92.49%
Closed with monetary relief 38 60 12 1 111 0.59%
Closed with non-monetary relief 74 103 36 16 229 1.22%
Grand Total 4720 6017 4741 3292 18770 100.00%
Responses to Complaints against JPMorgan Chase and Company
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 144 77 34 15 270 1.94%
Closed with explanation 3969 3129 2943 2598 12639 91.03%
Closed with monetary relief 255 166 124 82 627 4.52%
Closed with non-monetary relief 194 100 43 12 349 2.51%
Grand Total 4562 3472 3144 2707 13885 100.00%
Responses to Complaints against Nationstar
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 60 8 185 107 360 2.56%
Closed with explanation 2926 4004 3701 2965 13596 96.66%
Closed with monetary relief 7 7 0.05%
Closed with non-monetary relief 51 2 42 8 103 0.73%
Grand Total 3044 4014 3928 3080 14066 100.00%
Responses to Complaints against Ditech Financial, LLC
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 14 14 7 2 37 0.40%
Closed with explanation 1948 2158 2061 2358 8525 92.66%
Closed with monetary relief 6 1 79 46 132 1.43%
Closed with non-monetary relief 3 306 197 506 5.50%
Grand Total 1968 2176 2453 2603 9200 100.00%
Responses to Complaints against Citibank
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 19 13 12 6 50 0.76%
Closed with explanation 2204 1508 1054 978 5744 87.29%
Closed with monetary relief 72 49 52 42 215 3.27%
Closed with non-monetary relief 96 78 269 128 571 8.68%
Grand Total 2391 1648 1387 1154 6580 100.00%
Responses to Complaints against Select Portfolio Servicing, Inc.
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 6 8 14 0.29%
Closed with explanation 816 1352 1228 1386 4782 97.77%
Closed with monetary relief 1 9 2 12 0.25%
Closed with non-monetary relief 2 2 72 7 83 1.70%
Grand Total 825 1362 1309 1395 4891 100.00%
Responses to Complaints against U.S Bancorp
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 4 3 3 10 0.27%
Closed with explanation 714 917 726 614 2971 80.76%
Closed with monetary relief 64 58 75 50 247 6.71%
Closed with non-monetary relief 121 134 93 103 451 12.26%
Grand Total 903 1109 897 770 3679 100.00%
Responses to Complaints against HSBC North American Holdings
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 40 2 1 43 1.33%
Closed with explanation 1114 889 621 543 3167 98.20%
Closed with monetary relief 9 9 0.28%
Closed with non-monetary relief 5 1 6 0.19%
Grand Total 1168 891 623 543 3225 100.00%
 
 

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