CFPB Consumer Complaints
Top-10 Complaints by Company Consumer Complaint History Consumer Complaint by Product by Company
Discription of Consumer Complaint Issues Consumer Complaint Response HistoryCompany Responses Shared Publicly 
CFPB Consumer Complaint "Closed Responses" all Companies
Summary of All Closed ResponsesClosedClosed w/ExplanationClosed w/Monetary ReliefClosed w/Non-Monetary Relief
Closed w/ReliefClosed w-o/ReliefIn ProgressUntimely ResponseConsumer Disputes of Company Closed Responses
CFPB Consumer Mortgage Complaints
Top-10 Mortgage Complaints by CompanyMortgage ComplaintsMortgage Complaint Responses Mortgage Public Responses  
Company Mortgage Responses Shared PubliclyAnalysis of Company Responses to Mortgage Issues
Site Information Pages
Home PageTop-10 CFPB Consumer Complaint Process ProblemsCFPB Consumer Complaint WebsiteContact Us
Top-10 Mortgage Complaints ResponsesTop-10 Mortgage Complaints Disputes
 
Closed Responses to Complaints Against Top-10 Mortgage Companies
Responses to Complaints against Bank of America
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 254 50 224 58 586 2.19%
Closed with explanation 9883 5074 3397 3231 21585 80.54%
Closed with monetary relief 135 154 264 202 755 2.82%
Closed with non-monetary relief 2136 542 700 498 3876 14.46%
Grand Total 12408 5820 4585 3989 26802 100.00%
Responses to Complaints against Wells Fargo Bank
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 9 2 7 43 61 0.26%
Closed with explanation 6693 4683 4874 5281 21531 93.48%
Closed with monetary relief 226 146 130 154 656 2.85%
Closed with non-monetary relief 385 139 90 171 785 3.41%
Grand Total 7313 4970 5101 5649 23033 100.00%
Responses to Complaints against Ocwen
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 303 312 289 166 1070 5.70%
Closed with explanation 4305 5542 4404 3109 17360 92.49%
Closed with monetary relief 38 60 12 1 111 0.59%
Closed with non-monetary relief 74 103 36 16 229 1.22%
Grand Total 4720 6017 4741 3292 18770 100.00%
Responses to Complaints against JPMorgan Chase and Company
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 144 77 34 15 270 1.94%
Closed with explanation 3969 3129 2943 2598 12639 91.03%
Closed with monetary relief 255 166 124 82 627 4.52%
Closed with non-monetary relief 194 100 43 12 349 2.51%
Grand Total 4562 3472 3144 2707 13885 100.00%
Responses to Complaints against Nationstar
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 60 8 185 107 360 2.56%
Closed with explanation 2926 4004 3701 2965 13596 96.66%
Closed with monetary relief 7 7 0.05%
Closed with non-monetary relief 51 2 42 8 103 0.73%
Grand Total 3044 4014 3928 3080 14066 100.00%
Responses to Complaints against Ditech Financial, LLC
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 14 14 7 2 37 0.40%
Closed with explanation 1948 2158 2061 2358 8525 92.66%
Closed with monetary relief 6 1 79 46 132 1.43%
Closed with non-monetary relief 3 306 197 506 5.50%
Grand Total 1968 2176 2453 2603 9200 100.00%
Responses to Complaints against Citibank
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 19 13 12 6 50 0.76%
Closed with explanation 2204 1508 1054 978 5744 87.29%
Closed with monetary relief 72 49 52 42 215 3.27%
Closed with non-monetary relief 96 78 269 128 571 8.68%
Grand Total 2391 1648 1387 1154 6580 100.00%
Responses to Complaints against Select Portfolio Servicing, Inc.
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 6 8 14 0.29%
Closed with explanation 816 1352 1228 1386 4782 97.77%
Closed with monetary relief 1 9 2 12 0.25%
Closed with non-monetary relief 2 2 72 7 83 1.70%
Grand Total 825 1362 1309 1395 4891 100.00%
Responses to Complaints against U.S Bancorp
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 4 3 3 10 0.27%
Closed with explanation 714 917 726 614 2971 80.76%
Closed with monetary relief 64 58 75 50 247 6.71%
Closed with non-monetary relief 121 134 93 103 451 12.26%
Grand Total 903 1109 897 770 3679 100.00%
Responses to Complaints against HSBC North American Holdings
Closed Response Year Complaint Filed Total Complaints Percent Complaints
2013 2014 2015 2016
Closed 40 2 1 43 1.33%
Closed with explanation 1114 889 621 543 3167 98.20%
Closed with monetary relief 9 9 0.28%
Closed with non-monetary relief 5 1 6 0.19%
Grand Total 1168 891 623 543 3225 100.00%
 
 

©This website was developed by JHBARNES & ASSOCIATES, LLC, as an information source for American Consumers. The primary source of the public-interest information contained in this: "Created by Consumers for Consumer'' website, is public domain information contained in the CFPB Consumer Complaint Database located at www.consumerfinance.gov/data-research/consumer-complaints. The Public Domain Information from this database is being presented AS-IS, without warranty, commentary or comments. The privacy and confidentiality of the Consumer Complaint Information on this site was one of the overriding-tenants of the site developers, and no information contained on this site should be modified or altered in any way without written consent of the website owners. Please direct all questions and comments to cfpbcomplaintmonitor.org.