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CFPB Consumer Complaint "Closed Responses" all Companies
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Responses to Complaints Against Top-10 Mortgage Companies
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Disputed Closed Responses to Complaints Against Top-10 Mortgage Companies
Disputed Responses to Complaints against Bank of America
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 52 11 51 11 125 2.01%
Closed with explanation 2288 1287 867 762 5204 83.73%
Closed with monetary relief 19 38 54 30 141 2.27%
Closed with non-monetary relief 457 100 120 68 745 11.99%
Grand Total 2816 1436 1092 871 6215 100.00%
Disputed Responses to Complaints against Wells Fargo Bank
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 2 1 3 24 30 0.57%
Closed with explanation 1574 1147 1201 1049 4971 94.76%
Closed with monetary relief 39 33 23 28 123 2.34%
Closed with non-monetary relief 63 19 18 22 122 2.33%
Grand Total 1678 1200 1245 1123 5246 100.00%
Disputed Responses to Complaints against Ocwen
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 87 65 71 40 263 5.93%
Closed with explanation 1028 1349 1096 645 4118 92.81%
Closed with monetary relief 8 11 3 22 0.50%
Closed with non-monetary relief 12 13 7 2 34 0.77%
Grand Total 1135 1438 1177 687 4437 100.00%
Disputed Responses to Complaints against JPMorgan Chase and Company
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 44 23 10 77 2.58%
Closed with explanation 866 722 652 521 2761 92.53%
Closed with monetary relief 33 32 18 7 90 3.02%
Closed with non-monetary relief 25 20 11 56 1.88%
Grand Total 968 797 691 528 2984 100.00%
Disputed Responses to Complaints against Nationstar
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 6 2 3 11 0.55%
Closed with explanation 414 507 477 485 1883 94.01%
Closed with monetary relief 13 8 21 1.05%
Closed with non-monetary relief 1 56 31 88 4.39%
Grand Total 420 510 549 524 2003 100.00%
Disputed Responses to Complaints against Ditech Financial, LLC
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 6 2 3 11 0.55%
Closed with explanation 414 507 477 485 1883 94.01%
Closed with monetary relief 13 8 21 1.05%
Closed with non-monetary relief 1 56 31 88 4.39%
Grand Total 420 510 549 524 2003 100.00%
Disputed Responses to Complaints against Citibank
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 3 1 5 9 0.65%
Closed with explanation 486 322 251 213 1272 91.25%
Closed with monetary relief 9 4 9 5 27 1.94%
Closed with non-monetary relief 15 9 47 15 86 6.17%
Grand Total 513 336 312 233 1394 100.00%
Disputed Responses to Complaints against Select Portfolio Servicing, Inc.
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 3 2 5 0.40%
Closed with explanation 181 339 347 354 1221 98.07%
Closed with monetary relief 4 4 0.32%
Closed with non-monetary relief 13 2 15 1.20%
Grand Total 184 341 364 356 1245 100.00%
Disputed Responses to Complaints against U.S Bancorp
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 1 1 0.12%
Closed with explanation 180 263 179 131 753 87.76%
Closed with monetary relief 6 8 12 8 34 3.96%
Closed with non-monetary relief 23 15 19 13 70 8.16%
Grand Total 209 286 210 153 858 100.00%
Disputed Responses to Complaints against HSBC N. A. Holdings
Disputed Closed Response Year Complaint Filed Total Disputed Responses Percent Disputed Complaints
2013 2014 2015 2016
Closed 7 2 1 10 1.30%
Closed with explanation 275 216 150 116 757 98.57%
Closed with non-monetary relief 1 1 0.13%
Grand Total 282 218 152 116 768 100.00%
 

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